What are the responsibilities and job description for the Personal Injury Client Relations Specialist position at Cohen & Cohen Personal Injury Lawyers, P.C.?
Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in our clients’ lives every day. If this sounds like a job you’d love, apply now! Compensation :
60,000 - $70,000 yearly
Responsibilities :
- Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly
- Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
- Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
- Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
- Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
- Follow up with existing clients to build stronger relationships, trust, and loyalty
- Identify potential legal issues and escalate them to the appropriate attorneys or legal professionals
- Follow up with clients to collect missing information, schedule appointments, or provide updates as necessary
- Assist in managing and organizing the intake department's administrative tasks
Qualifications :
About Company
As part of a performance-based culture, you will work alongside a team of engaged like-minded compassionate professionals. Essentially, you would support a collegian team of legal experts, dedicated to fighting hard and winning big for clients. Join our aggressive and successful personal injury law firm in a pivotal role in driving operational excellence and shaping the firm's growth. If you thrive in a challenging and fast-paced environment and possess the skills and experience outlined above, we look forward to receiving your application.
We take care of our team at Cohen & Cohen with a competitive benefits package that includes but is not limited to : Medical Insurance, 401(k), Paid Vacation Time, etc.
We are an equal-opportunity employer and welcome applicants from all backgrounds.
Salary : $60,000 - $70,000
