Community Life Coordinator

TITLE: Community Life Coordinator

FLSA STATUS: Non-Exempt

REPORTS TO: Director, Community Operations

LOCATION: Elyson – Katy, TX

Summary

The Community Life Coordinator has a key forward-facing role in delivering outstanding customer experiences to Elyson stakeholders. This position supports the administrative functions of the Elyson Residential Association and assists all onsite positions as needed. By contributing to the implementation of operations and communications strategies, the Community Life Coordinator plays a vital role in delivering on the broad, collaborative community-building initiatives of Cohere and our clients. This position requires an enthusiastic attitude, a strong customer service background, and a willingness to work a flexible schedule.

The Community Life Coordinator will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities to engage with all Elyson stakeholders, including residents, prospective residents, vendors, volunteers, and others seeking assistance. They will manage administrative responsibilities associated with supporting the Elyson Community Life Team, ensuring the overall efficiency and effectiveness of operations. With a cooperative and cheerful outlook, the ideal candidate will excel at managing multiple tasks, demonstrating exceptional follow-through, and fostering a welcoming community environment.

Scope:

· Serve as the ‘first responder’ and ‘gatekeeper’ for Elyson stakeholders by answering questions, providing assistance, and responding to needs quickly and accurately.

· Support the resident-verification and amenity access process, including maintaining access policies, procedures, and the security control system.

· Manage building operations for the Elyson Residential Association office, including general office contracts, tracking, ordering office supplies, conference room setup and cleanup before and after meetings, and maintaining a clean and organized kitchen/breakroom as needed.

· Assist the Compliance Coordinator with the Design Review process, including gathering and reviewing resident applications, ensuring accuracy, and maintaining associated documentation in a cloud-based storage system.

· Assist the Executive Director gather information and support the preparation of agendas for board and committee meetings as needed.

· Promote, support, and inform stakeholders about community initiatives, outreach activities, and partner relationships.

· Address customer service needs with a friendly and caring—yet assertive—demeanor, following standards and guidelines; comfortably address residents not following policies and handle escalated situations when necessary.

· Update internal calendars.

· Oversee the amenity rental process, including providing information to residents about the rental process, processing facility usage agreements, scheduling rentals, and notifying the Operations Manager of any issues associated with a community rental. Notify the Executive Director or Community Operations Manager when fees or fines should be applied to the owner’s accounts.

· Coordinate board, committee, internal, and partner meetings, including managing room reservations, audiovisual needs, food, and beverage arrangements.

· Serve as the Vantaca ‘traffic cop’ for residents and internal team members, ensuring requests and inquiries are routed appropriately.

· Maintain accurate records in cloud-based storage systems, serving as records manager.

· Provide support to the Board appointed committees as needed.

· Assist in delivering the community brand and engagement strategy by fostering connections among residents and stakeholders.

· Monitor, evaluate, and maintain content on the community website as required. Verify ownership and complete resident owner requests for access to the community website.

· Participate in Cohere’s Councils of Excellence and engage in ongoing personal and professional development to expand skills, knowledge, and passion for community management.

· Support the success of the Elyson Community Life team by actively participating in monthly meetings, sharing the best practices, and contributing to collective problem-solving.

· Assist the Engagement Director as needed and attend after-hours meetings and events to support community initiatives and engagement.

· Perform other responsibilities as assigned.

Attributes

Key attributes for a successful Community Life Coordinator include, but are not limited to the following capabilities, qualifications, and performance skills:

· Preferably bilingual, with the ability to effectively communicate and engage with diverse residents and stakeholders.

· Ability to foster a collaborative environment when serving both internal and external customers.

· Excellent verbal, written, and personal communication skills.

· Excellent troubleshooting skills.

· Conscientious and dependable work ethic with strong attention to detail.

· Organization, prioritization, follow-up, and time management skills

· Ability to keep the organization’s vision and values at the forefront of decision-making and action.

· Ability to establish and convey a sense of purpose in alignment with the values of Cohere.

· Innovative and creative problem-solving using a “win-win” approach.

· Able to ask for help when needed.

· Possess initiative to think, reason, and make independent and effective decisions.

· Able to work independently and in a team environment.

· Outstanding customer service skills, including genuine care for making resident and stakeholder interactions positive.

· Project an enthusiastic, positive, and professional demeanor.

· Possess comfort with tech tools.

· Strong project management and leadership skills.

· Ability to demonstrate flexibility.

Knowledge | Experience

· Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint, Paint, and Outlook.

· Proficient in database management.

· Familiarity with community management software, such as Vantaca, or willingness to learn.

· Personal skills include leadership abilities, a positive outlook, self-motivation, and problem-solving.

· Experience in customer service and working in a professional environment.

· Effective communication, motivation, cooperation, and conflict resolution skills.

· Ability to manage multiple tasks simultaneously while maintaining exceptional attention to detail.

· Experience in coordinating and supporting events or meetings preferred.

· Bilingual proficiency in Spanish (preferred) to effectively communicate with a diverse population.

· Strong organizational and time-management skills with the ability to meet deadlines.

Operating Principles

In furtherance of our mission team members will:

· Instill a sense of fun and enthusiasm into everything we do for the community.

· Encourage a dynamic collaboration between organizations such as municipalities, school districts, arts organizations, and other community social, civic, special interest and activity groups, leveraging combined talents, energies, and resources for the benefit of all community stakeholders.

· Exercise tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer service.

· Work collaboratively with the community to promote a governance style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.

· Strive to sustain a level of community maintenance that is simply the finest available anywhere.

· Promote compliance with community rules through education, communication and building grassroots support.

· Embrace the vision, goals, and aspirations of Cohere.

Job Type: Full-time

Pay: $39,000.00 - $45,000.000 per year

Benefits:

· 401(k)

· Dental Insurance

· Health Insurance

· Vision Insurance

· Paid Time Off

Cohere Life, Inc. is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $39,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Katy, TX 77493 (Required)

Ability to Relocate:

• Katy, TX 77493: Relocate before starting work (Required)

Work Location: In person

Salary : $39,000 - $45,000