Community Life Manager

Are you passionate about building thriving communities and creating meaningful connections? Do you excel at bringing people together, fostering engagement, and ensuring every detail contributes to a positive experience? At Cohere, we’re looking for an enthusiastic and dedicated Community Life Manager for Mountain Brook to bring their skills and energy to our community. If you’re ready to make a difference by supporting residents, enhancing community programs, and maintaining beautiful shared spaces, we’d love to hear from you!

Title: Community Life Manager

FLSA Status: Exempt

Reports to: Regional Director

Location: Mountain Brook – Longmont, CO

The Community Life Manager (“CLM”) for Mountain Brook will actively support the values, vision and philosophies of the Cohere, while demonstrating a style of support and organization that allows stakeholder and team needs to be met with a high level of satisfaction. The CLM will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners and clients. Working collaboratively with team members, the CLM will oversee all aspects of community governance.. The CLM will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness and efficiencies for Mountain Brook. This position requires a cooperative and positive attitude, and the ability to handle multiple activities with exceptional follow through.

Scope

• Manage community life duties including, governance, engagement programs, and communications.
• Oversee preventative maintenance services and daily maintenance of community assets including landscape, pools and similar assets
• Manage the covenant enforcement process, including inspections and follow-up with the Board, District Manager, and owners.
• Manage the architectural review process for proposed exterior improvements on behalf of residents.
• Supervise the amenity experience, ensuring an onsite presence, efficient management of the amenity access program, and seamless reservation processes.
• Collaborate with the District Manager to coordinate meetings, maintain records, and ensure Cohere’s contractual obligations and scopes of work are fulfilled.
• Serve as the primary point of contact for board members and community stakeholders, relaying information and ensuring effective communication.
• Develop and implement engagement, communications, and operational initiatives.
• Act as a resource for community information, proactively addressing problem-solving and inquiries from residents and partners.
• Build and maintain positive relationships with local entities, organizations, and stakeholder groups by overseeing community initiatives and events.
• Promote community standards through communication campaigns and resident education initiatives.
• Prepare reports on all amenity repairs and maintenance concerns.
• Participate in team meetings and professional development to continually enhance knowledge and skills.
• Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale.
• Perform other duties as assigned.

Key attributes for a successful Community Operations Manager include, but are not limited to the following capabilities, qualifications and performance skills:

• Strong organizational skills with attention to detail.
• Ability to prioritize multiple tasks and meet deadlines.
• Excellent communicator; personable and diplomatic.
• Team leader with a collaborative approach to problem-solving.
• Customer-service oriented with a passion for fostering thriving communities.
• Flexible and adaptable; thrives in a dynamic environment.
• Positive attitude and proactive mindset.
• Demonstrates confidentiality, adaptability, and professionalism.
• Passion for people and ability to engage in authentic, meaningful ways
• Enthusiastic, positive and professional demeanor
• Outstanding customer service skills and instincts
• Personable, tactful and diplomatic
• Collaborative, team-centered approach
• Excellent verbal, written and personal communication skills
• Innovative and creative problem solving using a “win-win” approach
• Initiative to think, reason and make independent decisions
• Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails; exceptional multi-tasking ability
• Flexible, adaptable and growth-oriented

Requirements

• 2 years of progressively responsible customer service, administrative and/or operations management experience required
• Knowledge of community associations, community amenities and community governance a plus with a minimum of 1 year of community association management experience preferred
• Bachelor’s or Associate’s degree in a related field with transferrable skills and knowledge
• Experience working with committees, volunteers and similar stakeholder groups
• Proficiency in a wide range of software applications including Microsoft Office Suite, with emphasis on Excel, Word, and PowerPoint; familiarity with social media channels (Facebook, Instagram, Twitter)
• Interest in community association professional development opportunities

Work Environment and Physical Demands

• The Community Life Manager should expect to work a flexible schedule, including some evenings and weekends.
• Provide one’s own transportation for compliance tours, community tours, off-site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers’ license and an acceptable driving record.
• Frequently lift and/or move up to 30 pounds and engage in event setup or breakdown activities.

Operating Principles

In furtherance of our mission team members will:

• Instill a sense of fun and enthusiasm into everything we do.
• Encourage a dynamic collaboration between internal and external stakeholders.
• Demonstrate tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer service.
• Embrace a work style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.
• Support the vision, goals and aspirations of Cohere

Job Type: Full-time

Pay: $48,000 – $52,000 per year.

Benefits:

· 401(k)

· Dental Insurance

· Health Insurance

· Vision Insurance

· Paid Time Off

Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have reliable transportation, valid drivers license and vehicle insurance?
• Do you have office management/admin experience?

Education:

• Bachelor's (Preferred)

Ability to Relocate:

• Longmont, CO 80503: Relocate before starting work (Required)

Work Location: In person

Salary : $48,000 - $52,000