A&D Order Administrator

Coherent’s Aerospace & Defense (A&D) division is seeking a qualified Order Administrator to work with existing and potential customers, provide support before and after the sale or service transaction, and answer customer’s questions and inquiries effectively in a timely manner.  This position includes order management and customer service tasks and may include standard Sales tasks, such as generation of quotes. The hire would ensure efficient and timely order management and provide order status updates as needed. The Order Administrator must have a teamwork mentality and customer satisfaction focus, which is crucial for building and maintaining customer relationships.
 

This position works with A&D Sales Account Managers, and other cross-functional departments to ensure customer’s questions are answered, orders get processed through fulfillment, and other assigned work is completed with the best quality of service while adhering to company’s policies, procedures, mission, and values.
 

Primary Duties & Responsibilities

• Ensure sales and service orders are validated, processed, booked, and maintained properly and in a timely manner. 
• Ensure all orders are booked in accordance with Company’s policies and procedures.
• Track customer’s purchase orders using company’s ERP system as well as acknowledge sales and service orders once scheduled/rescheduled. 
• Provide sales and service order updates, issue RMA documentation.
• Act as liaison between Customers and Coherent’s Sales Account Managers.
• Respond to customer inquiries in a timely and professional manner.
• May need to interact with Quality, Operations, Legal, Contracts, Finance, Planning, Production, and other applicable personnel to get information, timely approvals, and answers for customers.
• Proactive, self-directed daily follow-up on job related tasks. 
• Other Order Management, Customer Service, and Sales duties as required.

Education & Experience

Education: Minimum Associate Degree. Bachelor’s Degree preferred.

Work Experience: Minimum of 4-6 years of related experience.

• Prior customer service, order administration, and/or sales support experience in a technical environment required.
• Experience processing sales orders and RMAs required.
• Experience communicating directly with customers required.
• Experience preparing or processing quotes preferred. 
• Technical background, knowledge, or experience preferred.
• Experience with Microsoft Office 365 tools required.
• Familiarity with an ERP system required (IFS and/or Oracle is ideal).
• Familiarity with a CRM database system required (Salesforce is ideal).

Skills

• Strong attention to detail, including the ability to follow through on multiple and changing priorities with a sense of urgency.
• Able to work productively in a fast-paced environment with a focus on self-motivated customer response.
• Exceptional team player. Ability to remain helpful with a “can do” and “find a way” attitude at all times. 
• Process driven. Enthusiastic with a willingness to learn and share ideas.
• Excellent interpersonal skills as well as excellent verbal and written communication skills.
• Strong time management and organizational skills.  
• Ability to excel in a cross-organizational, cross-cultural, multi-location team environment.
• Self-motivated and able to work productively with minimal supervision.
• Aptitude in decision-making and problem-solving.
• Understanding of Defense business and ITAR preferred.

Working Conditions

• Working on-site 3-days a week/Hybrid.

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State."