Client Care Tech/ Psych Tech

POSITION SUMMARY

Process billing through Medicare/Medicaid and verify treatment coverage with client's insurance. Manage new client admissions, complete intake paperwork with client and enter in hospital database. Code client schedules for intensive ongoing therapy sessions and monthly doctor visits by working closely with drivers to coordinate treatment days and transportation according to treatment plan. Provide customer service by responding to information requests, answering client questions, resolving scheduling conflicts, connecting clients with community resources, etc. Transport handicapped and/or elderly clients to the facility when necessary. Coordinate with hospital cafeteria staff to provide lunch to clients and provide assistance to those clients who cannot feed themselves independently.

POSITION SUMMARY EXPANDED:

Under the Oklahoma Medical Marijuana and Patient Protection Act,?(“The Unity Bill”) this position is considered a “Safety-sensitive position. “Safety-sensitive” is defined to include “any job that includes tasks or duties that could affect the safety and health of the employee performing the task or others.” Employees working in “safety-sensitive” roles are subject to this exception and subject to disciplinary action in the event of a positive test for marijuana or its metabolites.

QUALIFICATIONS

• Ability to project a professional Image.
• Knowledge of regulatory standards and compliance requirements.
• Action oriented individual with ability to:? identify opportunity; adapt to change; work independently; and prioritize tasks / responsibilities.
• Proven success in completion of assignment.
• Strong customer service skills.??????????
• Effective verbal and written communication skills, and strong presentation skills with ability to adjust accordingly for a variety of audiences.
• Strategic problem solving with ability to adapt to change and/or uncertainty.???????????
• Intellectual ability to handle concepts and complexity comfortably.???????????
• Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in this position.
• Freedom from illegal use of drugs.
• Freedom from use of and effects of use of drugs and alcohol in the workplace.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED

• High school diploma or equivalent
• BLS certification

ESSENTIAL DUTIES AND JOB RESPONSIBILITES

• Transports clients.
• Schedules clients for group and individual therapy. Schedules telemetry visits.
• Schedules vehicle maintenance.
• Completes chart audits, gathers QAPI information and participates in QAPI.
• Communicates with dietary the number of meals needed and any special diet specifications.
• Communicates with client’s primary care physicians to receive medications list and H&P.
• Communicates to the client’s therapist, doctor or primary physician problems the client may be having.
• Keeps doctors on schedule for meetings with clients, tracks doctor’s paperwork when received and uploads into the EHR.
• Communicates between therapist and doctor any changes in status, or concerns that the treatment team may see in a client that may reduce or intensify therapy days.
• Connects clients with community resources such as Home Health, transportation, meals on wheels etc.
• Verifies client’s insurance coverage, manages new client admissions and client billing.
• Works closely with drivers to coordinate times and days for transportation of clients.

INTERPERSONAL SKILLS

• Demonstrates active listening techniques.
• Gains support through effective relationships.
• Treats others with dignity and respect; seeks feedback.
• Demonstrates honesty and integrity at all times in care and use of patient and facility property.
• Demonstrates and understands the importance of and respect for the rights, dignity, and individuality of each patient in all interactions.
• Demonstrates respect for co-workers and responds to the needs of patients by complying with facility policies.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instruction furnished in written, oral, and/or diagram form.
• Ability to define and solve problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in statistical or diagram form and deal with several abstract and concrete variables.

LANGUAGE SKILLS

• English is the primary language.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to interpret reports, business correspondence, and policy/procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, physicians, clients, customers, employees, and the public.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute ratio, percent, rate, as well as the ability to create and interpret graphs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit, and well-ventilated laboratory. While performing the duties of this position, the incumbent is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move a minimum of 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may be exposed to some hazards such as radiation, bodily fluids that may contain disease, and fumes from laboratory chemicals. The employee may be required to travel frequently.