HIM MANAGER

POSITION SUMMARY

The HIM Manager is responsible for providing support for front-end business office functions for the Hospital, managing registration and medical records staff, and managing the Electronic Health Record. Strong attention to detail, flexibility, and critical thinking is required for this position.

SUPERVISOR

Administrator

POSITION SUPERVISORY RESPONSIBILITIES

Supervisory Positions may include:

Medical Records Clerk

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• To perform this job successfully, an individual must be able to perform each key function satisfactorily.
• Each category will be assessed on performance measurements of appropriateness, efficiency, effectiveness, and timeliness.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

Job Functions

1) Assist with administrative duties including filing, creating letters, and other miscellaneous administrative duties assigned.

2) Position will be responsible for cross training with business manager.

3) Position will be responsible for inputting daily charges and pushing claims to proper channels.

4) Manage, train, and schedule registration and medical record staff including on boarding and discipling staff.

5) Work with the business office and medical records manager to develop departmental goals and key performance indicators and objectives.

6) Develops, tracks, maintains and reports EHR and HIM KPI goals, and develop and implement action plans in response to identified gaps.

7) Actively pursues, participates, and recommends system improvements and solutions for existing and new systems. Works with Managers to develop policies and procedures that support best practice for the EHR and HIM department.

8) Works closely with other departments to foster positive working relationship and continuity within workflow processes crossing over departments.

9) Works with department leadership to develop, monitor and coordinate consistent workflows and procedures across all teams.

10) Handle resolution of functional questions from end users of Cerner, and legacy electronic health record system.

11) Gain and maintain subject matter expertise relating to the EHR and legacy systems including but not limited to programs, 3rd party systems, finance and reimbursement, clinical, reporting, and ancillary services.

12) Ensure timely acknowledgement of incoming requests from customers and employees.

13) Evaluate, prioritize, and resolve incoming ticketing request.

14) Represent every day by being professional and responsive to the needs of patients, staff, and vendors.

15) Thoroughly document all research and interactions in the system and the HIM department to ensure product and service reliability.

16) Maintain good attendance, adhere to required work schedule, and be flexible to work schedule changes required to meet call/department coverage demands.

ADDITIONAL RESPONSIBILITIES

• Seek out external resources through conferences, workshops, etc. as necessary.
• Share professional knowledge with hospital staff, board members, and administrator.
• Comply with HIPAA regulatory requirements.
• Adhere to the hospital’s philosophy, mission, and policies and procedures.
• Support the hospital’s goals and objectives.
• Maintains a good attendance record and follows all hospital rules, policies and procedures.
• Maintains open and effective communications with patients and their nurses, physicians, peers, supervisors, and students.
• Establishes and maintains excellent interdepartmental and interpersonal relationships.
• Attends departmental meetings and in-services to stay current with the developments of the department and hospital.
• Observes that proper safety measures are enforced in the techniques used on patients receiving therapy. Maintains high safety standards in the hospital.

POSITION QUALIFICATIONS

MINIMUM QUALIFICATIONS

• Ability to communicate effectively both verbally and in writing.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret reports and documents.
• Demonstrated ability to troubleshoot and problem solve. Should possess ability to find answers to basic questions or problems, think outside the box and effectively use knowledge gained through experience, education and training to resolve issues.
• Quick learner with aptitude and passion for understanding technology and complex systems.
• Ability to stay organized and maintain attention to detail while multi-tasking.
• Initiative to take on new challenges and independently find solutions; self-motivated to continuously learn and improve skills.
• Flexible nature with a “can do” attitude and ability to adjust easily to change,
• Ability to remain professional under high pressure situations,
• Proven track record of working independently as well as in a team environment.
• Experienced using Windows, MS Office products and web-based applications.
• Flexibility to meet schedules.

EDUCATION AND/OR EXPERIENCE

• General understanding of the revenue cycle process.
• General knowledge of HIM Department.
• 1-2 years of healthcare experience.
• Detailed knowledge of system tools and functionality used to perform patient access function
• Bachelor’s degree preferred(or equivalent work experience in lieu of degree)
• Understanding how to read an Explanation of Benefits (EOB) form
• Computer literacy skills
• Excel spreadsheets and Microsoft Office products.
• Enhanced communication and customer service skills.
• Ability to be self-directed, coupled with exemplary time management skills and the ability to simultaneously manage multiple tasks.

LANGUAGE SKILLS

• English is the primary language of the Hospital.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, physicians, clients, customers, employees, and the public.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute ratio, percent, rate, as well as the ability to create and interpret graphs.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instruction furnished in written, oral, and/or diagram form.
• Ability to define and solve problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in statistical or diagram form and deal with several abstract and concrete variables.

INTERPERSONAL SKILLS

• Demonstrates active listening techniques.
• Gains support through effective relationships.
• Treats others with dignity and respect; seeks feedback.
• Demonstrates honesty and integrity always in care and use of patient and hospital property.
• Demonstrates and understands the importance of and respect for the rights, dignity and individuality of each patient in all interactions.
• Demonstrates respect for co-workers and responds to the needs of patients by complying with hospital policies.