Unified Communications Engineer

Cohesive Technologies is a global IT Services & Solutions company providing IT Staffing Services and Application Development Services necessary for technology leaders to deliver business value. We help our people and clients succeed by leveraging our expertise, deep industry and market knowledge, proprietary assessment tools and techniques, and project delivery methodologies. Through relationships with thousands of specialized professionals, we bring an unparalleled ability to match talent with opportunities by assessing, recruiting, developing and engaging the best and brightest people for our clients. We combine broad geographic presence, world-class solutions and a tailored, consultative approach to help our people and clients achieve higher performance and outstanding results.

Position: Unified Communications Engineer

Location: Rancho Cucamonga, CA- Hybrid (3 days Onsite Tue, Wed, Thurs)

No. of openings: 1

Position Summary:

• Under the direction of the Supervisor, Network and Unified Communication, the Engineer III Unified Communications is responsible for managing and maintaining voice protocols, data, and remote telecommunication equipment which are Cisco Unified Communications Systems. This includes but is not limited to implementing, configuring, diagnosing, repairing, upgrading, voicemail, Voice over IP communications to optimize all telecommunication systems and services.

Job description:

• Implement, Maintain and Support all Telecom and VoIP Systems including but not limited to SIP, Cisco Unified Call Manager(PCCE), Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD and Finesse and associated technologies.

• Provide support and assistance in UC fault isolation and performance management processes as requested

• Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements

• Single point of contact for all telecom related issues and request.

• Manage SIP Trunks and VoIP Circuits.

• Troubleshoot all voice related services from Desktop issues to Systems and Contact Center Scripting issues.

• Implement all current and future Telecom Projects.

• Ensure backups on all UC Voice systems.

• Manage all upgrades and revisions to the UC voice environment.

• Developing and Implement long-term strategies and capacity planning for future telecommunications hardware and software needs.

• Maintain a current knowledge of emerging products, services, protocols, and standards in support of telecommunications equipment.

• Coordinate with internal IT team in efforts to provide telecommunications support.

• Install and support telecommunications infrastructure and its associated software, including CIT interfaces, call management systems, voice mail, and interactive voice response, call center call routing and video conferencing systems.

• Configure, test, maintain, monitor and troubleshoot end user telecommunications hardware, telephony devices, and voice/data hardware solutions.

• Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.

• Any other duties as required to ensure the Health Plan operations are successful.

• Ensure the privacy and security of PHI (Protected Health Information) as outlined in IEHP's policies and procedures relating to HIPAA compliance

Minimum required qualifications

Experience requirements:

• Minimum 8 years of experience working with VoIP Telecom Systems and IP protocol applications including, but not limited to Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, Finesse and Cisco recommended practice.

Educational Background:

• Bachelor Degree with a major in computer related field or similar technical field from an accredited institution required Significant experience may be considered in lieu of degree, with a Minimum of 10 years of Cisco Voice Systems Administration experience and CCNP Certification of relevant work experience is required

Professional Certification:

• CCNP Voice Preferred

Knowledge:

• Extensive knowledge of in Cisco CallManager, IPCC/UCCX Contact Center Scripting, UCCE Programming, CUIC, Expressway and Finesse. Intermediate Knowledge in OSI Model layers, IP Routing, TCP/IP Operation.

Skills:

• Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills.

Cohesive Technologies is an equal access/equal opportunity employer and does not discriminate on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other classification prescribed by applicable law.

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