What are the responsibilities and job description for the ServiceNOW Administrator position at CohnReznick?
Job Description
As CohnReznick grows, so do our career opportunities. As one of the nation’s top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do!
We currently have an exciting career opportunity in our Information Technology team for a ServiceNOW Administrator.
CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered remote which means it does not require job duties be performed within proximity of a CohnReznick office location. However, as a remote employee, you may be required to be present at a CohnReznick office with scheduled notice for client work, team meetings, or trainings.
WHY COHNREZNICK?
At CohnReznick, we’re united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it’s working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your “why” at the firm.
We believe it’s important to balance work with everyday life and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer.
YOUR ROLE.
This role is ideal for someone passionate about learning, growing, and making a tangible impact on how we deliver technology services at CohnReznick. As a ServiceNOW Administrator, you will help shape the firm’s day-to-day and strategic use of the ServiceNOW platform an integral component of CohnReznick’s IT operations.
ServiceNOW Platform Administration
Responsibilities include but not limited to:
The successful candidate will have:
Education & Certifications
Customer-Centric Focus:
CohnReznick is an equal opportunity employer, committed to a diverse and inclusive team to drive business results and create a better future every day for our team members, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at CRaccommodation@CohnReznick.com Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.
CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
#GD #CB
As CohnReznick grows, so do our career opportunities. As one of the nation’s top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do!
We currently have an exciting career opportunity in our Information Technology team for a ServiceNOW Administrator.
CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered remote which means it does not require job duties be performed within proximity of a CohnReznick office location. However, as a remote employee, you may be required to be present at a CohnReznick office with scheduled notice for client work, team meetings, or trainings.
WHY COHNREZNICK?
At CohnReznick, we’re united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it’s working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your “why” at the firm.
We believe it’s important to balance work with everyday life and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer.
YOUR ROLE.
This role is ideal for someone passionate about learning, growing, and making a tangible impact on how we deliver technology services at CohnReznick. As a ServiceNOW Administrator, you will help shape the firm’s day-to-day and strategic use of the ServiceNOW platform an integral component of CohnReznick’s IT operations.
ServiceNOW Platform Administration
Responsibilities include but not limited to:
- Configure, maintain, and support core ServiceNOW modules (e.g., Incident, Problem, Change).
- Manage user accounts, roles, and permissions, ensuring appropriate access and security.
- Customize workflows, forms, and service catalogs to align with business requirements.
- Identify opportunities for process automation and implement enhancements that drive efficiency and improve user experience.
- Work closely with cross-functional IT teams (e.g., infrastructure, security, applications) to ensure seamless integration and adoption of ServiceNOW solutions.
- Provide input on platform roadmap and strategic enhancements, in partnership with senior IT leadership.
- Work with vendors, 3rd party partners, and other influencers in our ServiceNOW environment to help us with installation of plug-ins, adding new functions, and meeting the objectives of the organization.
- Investigate and resolve issues related to the ServiceNOW platform, including performance and configuration problems.
- Escalate complex issues to senior team members or vendors as needed, providing clear documentation and timely follow-up.
- Maintain comprehensive documentation of system configurations, workflows, and operational procedures.
- Generate reports and dashboards to track key performance metrics, service levels, and platform usage.
- Stay informed about ServiceNOW releases, new features, and best practices, recommending innovative solutions to enhance the platform.
- Participate in ongoing training and professional development to expand your skill set.
The successful candidate will have:
Education & Certifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field; or 1 year equivalent experience may be substituted for each year earned towards a Bachelor’s degree.
- ServiceNOW Administrator certification or willingness to obtain one is highly desirable.
- 2–4 years of experience working with ServiceNOW or a similar ITSM platform in an administrative or support capacity.
- Familiarity with ITIL processes (e.g., Incident, Problem, Change Management) is a plus.
- Understanding of basic scripting (JavaScript) within ServiceNOW is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Exposure to other ITSM tools (e.g., BMC Remedy, Jira Service Management) is helpful but not required.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
- Detail-oriented, organized, and eager to learn.
- Proactive mindset, comfortable proposing new ideas or solutions to enhance the user experience.
Customer-Centric Focus:
- Prioritizes user satisfaction, ensuring every interaction meets or exceeds expectations.
- Thrives in a dynamic, evolving environment, embracing new challenges and technologies.
- Gathers and evaluates data to inform decisions and identify opportunities for process improvements.
- Works well in cross-functional teams, aligning efforts with broader organizational goals.
CohnReznick is an equal opportunity employer, committed to a diverse and inclusive team to drive business results and create a better future every day for our team members, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at CRaccommodation@CohnReznick.com Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.
CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
#GD #CB
