What are the responsibilities and job description for the Customer Success Manager position at Coinify?
Join a Global Leader within the Blockchain Financial Industry
Are you looking to join a fast-growing team? Are you interested in blockchains and innovative financial services and want to have an impact on a space that is still in its infancy: Are you a hands-on person who knows how to guide users through new products and can manage multiple customer engagements and projects in parallel?
The Customer Success Manager works closely with the Sales team and Product development team as well as the Onboarding and Support team in building strong customer relationships and improving our users’ journey. You will be a part of a multicultural company embracing more than 18 nationalities with a fifty-fifty gender ratio. We take pride in not only being a compliant front-runner within a new booming industry but also being a frontier in shaping tomorrow's organisations with a clear ethical and compliant mindset.
Essential duties and responsibilities include:
- Assist new clients with onboarding and integration
- Establish and maintain a professional relationship with key clients
- Provide ongoing product training and support to clients
- Help develop initiatives to increase customer satisfaction and retention
- Upsell and cross-sell Coinify’s services and solution
- Work on identifying user pain points and improve the user experience
- Coordinate with various teams so that the customer’s expectations are met
- Continuous assessment of a customer’s needs and business objectives
- Feedback request to Product Development and tech.
Your qualifications:
- You have previous experience in helping customers and building relationships
- You have an understanding of basic financial products and the payments industry
- You are fully proficient in English
- Knowledge of the crypto industry is not a prerequisite for the right candidate
- Flexible with work schedule, professional and punctual.
We measure success by
- Ability to learn fast and work independently
- Growing existing user base
What we offer:
- An inclusive and diverse workplace with colleagues from 19 different nationalities
- Valuable hands-on experience contributing to the growth of one of Europe's leading fintech companies
- A flat hierarchy and informal work culture that encourages creativity and collaboration
- Plenty of opportunities for team-building, company events, and social gatherings
- The chance to develop your skills in a supportive, relaxed environment where knowledge-sharing and mutual support are valued.
If you are interested in this position, please submit your resume and cover letter for consideration. Please apply if you believe you could be the right candidate. Start date: Latest by May 1st 2025.
