What are the responsibilities and job description for the Contact Center Analyst position at COIT Cleaning & Restoration Services?
Join COIT Cleaning & Restoration Services in Houston as a Contact Center Associate and become an essential part of a dynamic team where your voice matters. In this role, you'll engage directly with customers, providing them with solutions that significantly enhance their living spaces. Experience the thrill of addressing real-time challenges while helping clients restore their homes to their best condition. This position offers an incredible opportunity for personal and professional growth, allowing you to hone your communication skills in a high-performance environment.
You can enjoy great benefits such as Medical, Dental, Vision, 401(k), and Life Insurance. Embrace the chance to make a difference every day while working alongside dedicated professionals who share your commitment to excellence and customer satisfaction. If you're driven by integrity and teamwork, apply today!
COIT Cleaning & Restoration Services: What drives us
At COIT we only hire the best. If you're looking to work for the leading cleaning services company where new ideas are encouraged and listened to, and a company with a track record of rewarding employees and giving the opportunity for internal promotions, we want you to apply. We're looking for honest, reliable people with a strong desire to learn.
What's your day like?
As a new Contact Center Associate at COIT Cleaning & Restoration Services in Houston, you will be expected to handle a high volume of incoming calls and inquiries from customers. You'll actively listen to their needs, providing accurate information and solutions regarding our cleaning and restoration services. Daily tasks include documenting customer interactions, managing scheduling requests, and following up on service inquiries to ensure complete customer satisfaction. You will collaborate with team members to resolve issues effectively, while maintaining a commitment to our core values of integrity and teamwork. Additionally, you'll utilize our CRM system to log interactions and track customer feedback, contributing to continuous improvement initiatives.
Your focus on delivering exceptional service will be critical in fostering lasting relationships with our clients.
Are you a good fit for this Contact Center job?
To excel as a Contact Center Associate at COIT Cleaning & Restoration Services in Houston, strong communication skills are essential. You will need to articulate solutions clearly and empathetically while actively listening to customer concerns. Problem-solving abilities are crucial, allowing you to think on your feet and address inquiries effectively.
Time management skills will help you prioritize multiple tasks and handle a high volume of calls efficiently. A customer-focused mindset is necessary to ensure satisfaction and build rapport with clients. Adaptability is also important, as you'll need to deal with various customer situations and adjust your approach accordingly.
Additionally, possessing a collaborative spirit will empower you to work seamlessly with teammates, fostering a culture of teamwork that aligns with our core values. Ultimately, your dedication to integrity and quality service will set you apart in this pivotal role.
Ready to join our team?
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!
Salary : $16 - $20
