Reservation Specialist

```Job Overview:
The Reservation Specialist is responsible for client reservations and files, as well as promoting our company’s services and activities on the phone and in person in a positive and upbeat manner.

RESPONSIBILITIES AND DUTIES:

Inbound Calls

· Professionally and enthusiastically answer inbound calls from prospective and returning customers.

· Consistently and conversationally read and deliver provided sales scripts and objection responses.

· Collect complete client file from first time callers for all services prior to providing price and availability.

· Positively promote and upsell appropriate services including pup activities, grooming/bathing, pup training and other addons.

· Exceed minimum performance benchmarks including new customer conversion, activity sales and grooming/bathing add-ons.

Outbound Calls

· Complete the following outbound calls as requested by management:

o Confirmation calls

o Welcome back calls

o Vaccination verification calls

o Event follow up calls

o Call on unclosed leads for all departments

Tours

· Deliver facility tours upon request using approved tour path and verbiage.

Tracking

· Enter accurate and complete sales data into OPC Admin Suite and other tracking sheets as requested by management.

· Complete and deliver accurate End of Day reconciliation email daily.

Check-in/Check-out

· Check-in and check-out customers using approved procedures.

· Enter and verify accurate and complete pup information into Gingr—paying special attention to pup feeding and medication instructions.

· Representing the Company and ensuring a ‘5-Star Experience’ for all customers.

· Resolve pup and client issues in a positive, professional manner. Escalate to managers as needed.

Other

· Keep lobby area and bathrooms neat, clean, and vibrant.

· Take and post photos to WhatsApp.

· Harness and walk pups, carabinered to belt (not belt loop) as requested.

· Participate in and lead community events.

POSITION QUALIFICATIONS

Competency Statement(s)

· Flexibility – Flexibility to work early hours, late hours, holidays, and weekends.

· Personality – Ability to exhibit a positive, outgoing, enthusiastic, and cheerful demeanor towards others.

· Tenacious – Ability to hold steadfast and complete a goal.

· Responsible – Ability to be held accountable or answerable for one’s conduct.

· Communication – Effective written and verbal communication skills required as well as accurate record-keeping skills.

Education/Experience:

· Previous experience in a sales and customer service role preferred

Computer Skills:

· Exceptional technical skills including mastery of Gingr.

· Ability to enter customer information into computer system while on the phone.

· Functional use of multi-line phone system.

· Able to effectively navigate voicemail systems.

· Basic, ability to use Paylocity software proficiently.

Certificates & Licenses:

· None required

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Completeness

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. This is a non-exempt position and is provided time and a half pay for any work performed beyond 40 hours within any given pay period.

Benefits:
- Competitive salary
- Paid time off
- Opportunities for career growth and advancement

- Bring your pup to work

If you are passionate about providing exceptional customer service and have a knack for travel planning, we would love to hear from you. Apply today to join our team as a Reservation Specialist!```

Job Types: Full-time, Part-time

Pay: $19.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance

Schedule:

• Day shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Washington, DC 20002: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $20