What are the responsibilities and job description for the Assistant Store Manager - Cold Stone Creamery (Lincoln, NE) position at Cold Stone Creamery?
About us
For more than 30 years Cold Stone Creamery® Lincoln, NE has been serving up the finest, freshest Ice Cream Creations™, Cakes, Shakes and Smoothies. We use only the highest quality ingredients and mix custom Ice Cream Creation on our frozen granite stone. We are proud to serve our super-premium Ice Cream, churned from the finest ingredients and mixed to order with your choice of Candy, Cakes, Fruits or Nuts. We offer your favorite ice cream Creation, ice cream cookie sandwiches or ice cream cupcakes online for pick-up or delivery and specialty cakes for every occasion.
We are looking for a motivated and proactive Assistant Store Manager who can lead a (mostly evening) team of shift leads and crew members to ensure we’re making the world’s greatest ice cream, creating a one-of-a-kind experience for every person who walks in the door, and keeping the store sparkling clean. This position is a full-time position responsible for helping the General Manager execute all store operations, including supervising crew members and shift leads, and ensuring that our customers receive exceptional customer service. The ideal candidate will have some previous management experience in a quick service restaurant, be detail oriented, flexible, a team player, and be interested in becoming the next Store General Manager.
Responsibilities:
- Supervise shifts of 2-7 employees.
- Make fresh ice cream, cakes, cupcakes, cookie sandwiches, waffles, etc. daily.
- Manage and monitor the work of crew members, cake decorators, and shift leads.
- Train store staff to ensure they are knowledgeable and efficient in their roles.
- Provide exceptional customer service and resolve customer complaints or issues.
- Work with the General Manager to create schedules bi-weekly.
- Manage store operations including merchandise presentation, staff, store maintenance, security, loss prevention, sales performance, and safety standards.
Compensation:
- Approximately $43.6k-$50k annual wage (~40 hrs/week tips)
- Up to 2 weeks paid time off
Location & Commitments
- We’re located at 2910 Pine Lake Rd Suite P, Lincoln, NE 68516 (Southpointe Pavilions)
- Be receptive to paid training opportunities (local and out-of-state) to grow as a business leader and improve your career advancement opportunities – we invest in your future!
- This is a 5-day work week with a relatively consistent schedule.
- Be available to work at least two out of the three weekend evenings each week (Friday, Saturday, and/or Sunday) - Note: we're flexible and days off can be taken without using PTO by asking a few weeks in advance and/or swapping shifts.
Candidate Requirements
- At least 1-year food service leadership experience
- Excellent customer service and communication skills (verbal and written)
- Experience in motivating, coaching, and counseling team members
- Basic computer and Microsoft 365 skills (Gmail, Excel, Word)
- Evening closing availability (to 9pm during the week and 10pm on the weekends during the winter and 10pm/11pm during the summer)
- POS and cash handling experience
- Previous ice cream and cake decorating experience is a plus (not required)
*Note: · Must have the ability to work up to 8 hours a day on your feet, lift up to 50lbs, push/pull two ice cream spades to serve ice cream
Job Type: Full-time
Pay: $43,600.00 - $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Shift:
- 8 hour shift
- Evening shift
Application Question(s):
- Please share what interests you in this Assistant Store Manager role at Cold Stone Creamery.
- Please share with us why you're wanting to move on from your current position.
- This position pays hourly ( tips) and is FT (~40 hours a week, five days a week). Our hours are 11am to 9pm Sunday through Thursday and 11am to 10pm Friday and Saturday during the winter, and 11am to 10pm Sunday through Thursday and 11am to 11pm Friday and Saturday during the summer. Please list any days of the week you would be unavailable to work or any special considerations you may have around your schedule.
License/Certification:
- Food Handler Certification (Preferred)
Work Location: In person
Salary : $43,600 - $50,000
