What are the responsibilities and job description for the Agent Concierge position at Coldwell Banker Distinctive Properties?
Description
This position is the first point of contact for our agents and their clients. The ideal candidate will support the Managing Director in various aspects of office management, promoting a culture that embodies Coldwell Banker brand values. We are seeking a team player who demonstrates professionalism, proactive communication, and a commitment to exceptional customer service.
Responsibilities
Agent Retention
- Communicate effectively with agents and clients in a positive and professional manner
- Assist with agent onboarding, providing education and training on CB systems and tools
- Organize events and promote company-sponsored activities during business hours
Transaction Management
- Process commission deposits and ensure timely documentation
- Assist agents with contract compliance and transaction dashboard upkeep
Operations
- Maintain the office's physical appearance and equipment
- Perform receptionist and administrative duties, including phone answering and mail distribution
- Update and maintain office information and agent contact details
Marketing
- Support agents with marketing services ordering
- Collaborate with the marketing department for additional agent services and content
Qualifications
- Minimum two years' experience in customer service; real estate experience an asset
- Possess a positive attitude, integrity, and passion for delivering excellent customer service
- Ability to multitask with high attention to detail
- Strong working knowledge of Microsoft Office or Google Suite applications
This position is the first point of contact for our agents and their clients. The ideal candidate will support the Managing Director in various aspects of office management, promoting a culture that embodies Coldwell Banker brand values. We are seeking a team player who demonstrates professionalism, proactive communication, and a commitment to exceptional customer service.
Responsibilities
Agent Retention
- Communicate effectively with agents and clients in a positive and professional manner
- Assist with agent onboarding, providing education and training on CB systems and tools
- Organize events and promote company-sponsored activities during business hours
Transaction Management
- Process commission deposits and ensure timely documentation
- Assist agents with contract compliance and transaction dashboard upkeep
Operations
- Maintain the office's physical appearance and equipment
- Perform receptionist and administrative duties, including phone answering and mail distribution
- Update and maintain office information and agent contact details
Marketing
- Support agents with marketing services ordering
- Collaborate with the marketing department for additional agent services and content
Qualifications
- Minimum two years' experience in customer service; real estate experience an asset
- Possess a positive attitude, integrity, and passion for delivering excellent customer service
- Ability to multitask with high attention to detail
- Strong working knowledge of Microsoft Office or Google Suite applications
