Commercial Solar Service Manager

Company Overview:
At Coldwell Solar, we pride ourselves on delivering top-tier renewable energy solutions to our clients while fostering an environment of innovation, integrity, and collaboration. As a recognized leader in solar energy, we are committed to providing sustainable solutions that power the future. With our rapid growth, we offer exceptional career opportunities for driven professionals looking to make an impact. Join a team that values your expertise and offers a chance to lead with purpose and passion.

Position Overview:
We are seeking a dynamic and proactive Service Manager to oversee the daily operations of our service department. In this role, you will lead a high-performing team, manage critical service processes, and ensure the seamless transition of construction projects to the service phase. As a pivotal member of our organization, you’ll foster team growth, uphold safety and quality standards, and deliver exceptional customer satisfaction. This is your opportunity to thrive in a fast-paced, innovative environment where your leadership will drive results.

Key Responsibilities:

• Mentor and supervise the Service Advisor and Technicians, ensuring they excel in their roles.
• Conduct performance evaluations, set goals, and guide team members toward achieving their full potential.
• Schedule and prioritize work orders to meet deadlines efficiently.
• Foster a collaborative team environment focused on delivering exceptional service.

Training and Development:

• Oversee training programs to equip team members with the skills needed for success.
• Identify and address training gaps, ensuring the team stays current on industry best practices and safety protocols.

Construction Turnover:

• Collaborate with construction teams for a seamless project transition to service, ensuring all documentation is in place.
• Review completed projects and provide feedback for continuous improvement.

Invoicing and Financial Management:

• Manage the invoicing process to ensure timely and accurate billing.
• Partner with the accounting team to maintain financial accuracy and address outstanding invoices promptly.

Inventory Management:

• Oversee inventory control to ensure tools and parts are readily available.
• Monitor material usage to optimize costs and minimize waste.
• Ensure compliance with the RMA process.

Collaboration with Key Stakeholders:

• Work closely with the Quality Manager to uphold quality standards and resolve issues.
• Partner with the EHS Manager to maintain a safe work environment and ensure regulatory compliance.
• Collaborate across departments to streamline workflows and enhance efficiency.

Subcontractor Management:

• Onboard and manage subcontractors to supplement internal team capabilities.
• Ensure subcontractors meet company standards for quality, safety, and performance.

Scorecard and Metrics:

• Track and analyze KPIs to drive team performance and service improvements.
• Use data insights to implement corrective actions and achieve organizational goals.

Quality Control and Compliance:

• Conduct regular quality inspections to maintain high service standards.
• Ensure adherence to safety protocols and regulatory requirements.

Customer Satisfaction and Issue Resolution:

• Address customer concerns promptly to maintain high levels of satisfaction.
• Implement strategies to enhance the overall customer experience.

Qualifications:

• Proven leadership experience in construction, service, or facilities management.
• Strong expertise in service operations, including scheduling, invoicing, inventory, and quality control.
• Exceptional team management and performance-driving skills.
• Excellent communication and interpersonal abilities to engage with clients, internal teams, and subcontractors effectively.
• Knowledge of safety and regulatory compliance standards (EHS).
• Proficiency in service management software, project management tools, and Microsoft Office Suite.
• Analytical skills to interpret data and implement performance improvements.
• Prior Solar experience REQUIRED

Why Join Us?

• Impact: Be a part of a company leading the way in renewable energy solutions.
• Growth Opportunities: Advance your career with a company that values development and innovation.
• Culture: Work with a team that values collaboration, integrity, and excellence.
• Benefits: Competitive compensation, benefits, and perks designed to support your well-being.

Ready to lead a team and make a difference in the renewable energy industry? Join Coldwell Solar and power the future with us!

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Construction/Service Management: 5 years (Required)
• Solar: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $90,000 - $120,000