What are the responsibilities and job description for the Help Desk Technician-2 position at Coleman American Companies, Inc?
Job Summary:
The Help Desk Technician will provide assistance to end users in the company with set up and maintenance of company equipment and software.
Essential Functions:
- Setup and maintain desktop systems including computer, printers, and voicemail
- Resolve help desk issues for end users
- Communicate with end users regarding help desk issues
- Relay issues to supervisors as needed in order to resolve end user issues
- Manage user logins, emails, and voicemail
- Prioritize help desk issues based on urgency and its effect on company goals
- Other duties as assigned
Knowledge, Skills and Abilities:
- Knowledge of company software and systems
- Problem-solving skills
- Knowledge of Microsoft Office
- Ability to multi-task
- Good communication skills
Required Education and Experience:
- Required: Bachelor’s degree in Information Systems
- Preferred: Previous Information Systems experience
Working Conditions:
- Indoors
- Office Environment
- Sitting for long periods of time
- Lifting equipment less than fifty pounds
Coleman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated):
- 40 hours of VACATION PAY after 1-year employment
- Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
- 8 paid holidays after 90 days for Full Time employees (Seasonal Included)
- Referral Bonus Programs
Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations
Only applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses.
Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!
