What are the responsibilities and job description for the Customer Service Rep (CSR) position at COLEMAN OIL COMPANY LLC?
Job Details
Description
OVERALL JOB DESCRIPTION:
Responsible for providing excellent customer service, accurately proofing, processing, and posting sales orders, inventory transfers, input of daily inventory readings, along with researching and correcting discrepancies. Assist with monthly fuel and oil inventory counts, monthly balance sheet reconciliation, and maintain and update spreadsheets using advanced skills in Excel.
JOB DUTIES:
• Create sales orders and complete daily tank balancing procedures. Ensure all lube and fuel orders are billed within 24hours after delivery. Complete all tank balancing duties at the end of each working day.
• Provide excellent customer service by greeting customers and answering the phones promptly. Prepare orders for walk-in customers, get products from the warehouse for pick-up by customers, take orders over the phone, take payments, and assist customers by creating reports and receipts for their records.
• Research and correct discrepancies of daily sales and monthly lube inventories. Process C&R’s as necessary.
• Work closely with Operational Personnel and assist as needed.
• Maintain and update tank balancing and retail cash ledgers/spreadsheets, including but not limited to SQL reports, using Excel. Perform other duties, projects, etc. as assigned by supervisor.
POSITION REQUIREMENTS:
• Proficient in Microsoft Office Suite and the ability to learn new software packages
• Ability to work independently and at a fast pace
• Dependable and able to maintain a daily work schedule Monday - Friday
• Strong organizational skills
• Exemplary attention to detail
• Excellent communication skills
• Great customer service abilities
• Works well on own; self motivated
• Neat, clean appearance
• Promptness
• Exhibit positive attitude
• Ability to pass a pre-employment drug test (including marijuana)
• Clean background check
Qualifications
COMPENSATION:
Salary Range: $17.00 to $20.00 DOE
BENEFITS:
Health - We offer a comprehensive benefit package including medical, dental, vision, long term disability and ancillary options that include accident, critical illness, life insurance, flexible spending accounts, health savings accounts, short term disability and whole life. These benefits are available to full time employees.
401(k) - Full time and part time employees are eligible to enroll in the company 401(k) plan following a predetermined amount of time. This option comes with a company match of up to 4%.
Days Off – Employees will accrue 1 hour of paid time off for every 40 hours worked, one personal day on the 1st of January each year and six paid holidays throughout the calendar year.
Other – Employees may be eligible for an annual bonus.
Salary : $17 - $20
