What are the responsibilities and job description for the Fleetcard Specialist position at Coleman Oil Company Llc?
OVERALL JOB DESCRIPTION AND DUTIES:
This position is an in-person office role and is therefore open to candidates in the following areas: Pullman, WA, Tacoma, WA, Lewiston, ID, or Coeur d'Alene, ID.
The overall goal of this role is to provide exceptional service to our current and future customers and is defined as follows:
- Report to work at the scheduled time daily.
- Provide and maintain excellent customer service to our customers.
- Create, print and mail new or replacement CFN cards.
- Take calls from customers regarding any problems with cards at the pump, CFN card changes, and issuing new or replacement cards.
- Shared daily, mid-month and month end cardlock processing, proofing transactions, then processing invoices.
- Shared daily price changes at the sites, importing prices into billing software and sending Price Notes to customers.
- Provide weekly, monthly and quarterly reports to customers as needed.
- Review CFN Fraud Alerts and CFN Card Warnings such as: Site or time not allowed, Bad DID, Over Gallon Limit, Over Transaction Limit, etc. and following up with customers.
- Manage customer service email inbox and respond to customer needs in a timely manner.
- Set up new accounts, including tax exceptions on cards, if appropriate.
- Assist with the yearly Oregon Audit. Run gallon reports, send letters, and request new required documentation such as Schedule Cs or Fs every year. Keep spreadsheet of new Oregon customers up to date.
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Perform other duties, projects, etc. as assigned by supervisor.
- Computer knowledge (i.e. for E-mail, Paycom, Intranet communications, Excel, Word, Outlook, Teams, PDI Enterprise)
- Dependable
- Exemplary attention to detail
- Excellent communication skills
- Great customer service abilities
- Works well on own; self-motivated
- Neat, clean appearance
- Promptness
- Exhibit positive attitude
- Regular attendance and punctuality are key
- Multi-task and work efficiently in a fast-paced professional environment
- Ability to pass a pre-employment drug test Clean background check
COMPENSATION:
Salary Range: $20.00 to $25.00 DOE
BENEFITS:
Health - We offer a comprehensive benefit package including medical, dental, vision, long term disability and ancillary options that include accident, critical illness, life insurance, flexible spending accounts, health savings accounts, short term disability and whole life. These benefits are available to full time employees.
401(k) - Full time and part time employees are eligible to enroll in the company 401(k) plan following a predetermined amount of time. This option comes with a company match of up to 4%.
Days Off Employees will accrue 1 hour of paid time off for every 40 hours worked, one personal day on the 1st of January each year and six paid holidays throughout the calendar year.
Other Position may be eligible for an annual bonus.
Salary : $20 - $25
