What are the responsibilities and job description for the Customer Service Specialist position at Coler Healthcare- Shrivers Pharmacy?
Front End Customer Service Specialist
Job Title: Customer Service Specialist
Department: Sales
Immediate Supervisor Title: Store Manager
Job Supervisory Responsibilities: None
General Summary: A non-exempt, sales clerk position responsible for greeting and
assisting customers in a prompt, courteous, and professional manner. This position is also
responsible for receiving telephone calls and answering customer inquiries in the same
manner.
Essential Job Responsibilities:
1. Greet and serve customers in a timely, friendly, and professional manner.
2. Keep assigned area neat and clean as well as stocked and faced.
3. Be able to operate all aspects of the POS system.
a. Process sales
b. Process returns
c. Process checks
d. Process payment on accounts
e. Process payment by credit card
4. Accurately make change.
5. Be aware of and promote store incentive programs such as Customer Loyalty
Card and be able to activate gift cards.
6. Process Food Stamps and WIC payments (where applicable).
7. Know how to operate and troubleshoot digital photo processor.
8. Know proper store closing processes including lock up procedure.
9. Be able to operate key cutting equipment.
10. Other duties as assigned by management.
Education: High school diploma or equivalent.
Experience: One year of experience as a cashier or in a customer service position.
Other Requirements: None
Performance Requirements:Knowledge:
1. Knowledge of organization services available to customers.
2. Knowledge of current laws requiring identification and age verification for the
sale of beer, wine, and cigarettes.
3. Knowledge of product location within the store to be able to direct customers.
Skills:
1. Ability to use a multi-line phone system, including transferring calls and paging.
2. Ability to make change accurately.
3. Ability to learn the proper use of mechanical equipment utilized in this position.
Abilities:
1. To calm or defuse irate customers by working with them to identify concerns.
2. To handle stressful situations in a professional manner.
Equipment Operated: Standard retail machines to include POS system, telephones,
copy machines, fax machines, digital photo processer (where applicable), lottery
machines, and key cutting machines (where applicable).
Work Environment: This position is in a fast-paced, retail environment. Occasional
evening and weekend work.
Mental/Physical Requirements: Involves standing and walking 90% of the time.
Job Title: Customer Service Specialist
Department: Sales
Immediate Supervisor Title: Store Manager
Job Supervisory Responsibilities: None
General Summary: A non-exempt, sales clerk position responsible for greeting and
assisting customers in a prompt, courteous, and professional manner. This position is also
responsible for receiving telephone calls and answering customer inquiries in the same
manner.
Essential Job Responsibilities:
1. Greet and serve customers in a timely, friendly, and professional manner.
2. Keep assigned area neat and clean as well as stocked and faced.
3. Be able to operate all aspects of the POS system.
a. Process sales
b. Process returns
c. Process checks
d. Process payment on accounts
e. Process payment by credit card
4. Accurately make change.
5. Be aware of and promote store incentive programs such as Customer Loyalty
Card and be able to activate gift cards.
6. Process Food Stamps and WIC payments (where applicable).
7. Know how to operate and troubleshoot digital photo processor.
8. Know proper store closing processes including lock up procedure.
9. Be able to operate key cutting equipment.
10. Other duties as assigned by management.
Education: High school diploma or equivalent.
Experience: One year of experience as a cashier or in a customer service position.
Other Requirements: None
Performance Requirements:Knowledge:
1. Knowledge of organization services available to customers.
2. Knowledge of current laws requiring identification and age verification for the
sale of beer, wine, and cigarettes.
3. Knowledge of product location within the store to be able to direct customers.
Skills:
1. Ability to use a multi-line phone system, including transferring calls and paging.
2. Ability to make change accurately.
3. Ability to learn the proper use of mechanical equipment utilized in this position.
Abilities:
1. To calm or defuse irate customers by working with them to identify concerns.
2. To handle stressful situations in a professional manner.
Equipment Operated: Standard retail machines to include POS system, telephones,
copy machines, fax machines, digital photo processer (where applicable), lottery
machines, and key cutting machines (where applicable).
Work Environment: This position is in a fast-paced, retail environment. Occasional
evening and weekend work.
Mental/Physical Requirements: Involves standing and walking 90% of the time.