Front Desk Associate

Position: Pediatric Front Desk Associate

Compensation & Benefits Overview:

• $16-$20 per hour (based on experience)
• Paid Time Off, Holiday Pay, 401(k) & matching, health insurance, and vision insurance

Our Mission:

At Hampton Roads Pediatric Dentistry, we treat our patients like family! Our mission is to help children thrive and to make a brighter impact on our communities through excellent oral healthcare. Our top priorities are the well being and satisfaction of our patients with positivity at the heart of all interactions.

Our Core Values:

Positivity, Kindness, Optimism, and Empathy

General Info:

We are currently looking for an energetic, motivated and EXPERIENCED Front Desk Receptionist to join our teams!

This position performs a variety of customer service/patient care duties while promoting quality dental care for patients, and a safe environment for all.

Travel & Commute Note:

The chosen candidate will need to travel to multiple (local/nearby) sites depending on the day, and must have reliable transport to:

• Courthouse Pediatric Dentistry: 6750 Main St, Suite 100A, Gloucester, VA 23061
• Coliseum Pediatric Dentistry: 2113 Hartford Rd, Hampton, VA 23666
• Peninsula Pediatric Dentistry: 580 City Center Blvd, Newport News, VA 23606
• Williamsburg Pediatric Dentistry: 5000 Foundation St, Williamsburg, VA 23188
• Yorktown Pediatric Dentistry: 7109 George Washington Memorial Hwy, Yorktown, VA 23692

Job Duties:

• Greet patients and parents in person and over the phone
• Provide exceptional customer service/patient care to patients and their families
• Verify against the schedule that the correct patient is being checked in/out
• Ask for new patient paperwork and necessary information from patients/parents
• Schedule appointments for patients
• Answer telephone calls, check messages, return telephone calls
• Fax/Email correspondence to referring offices, parents, etc.
• Collect monies for copays, patient portion of bill, etc.
• Run daily reports and balance end of day
• Process outgoing mail and distribute incoming mail
• General housekeeping – pick up the trash, clean reception area, keep administrative areas clean
• Other administrative duties as requested by doctor or management

PHYSICAL REQUIREMENTS: Must be able to meet the physical requirements and demands of an active position, including but not limited to:

• Extended duration of standing, walking, stooping, bending and sitting
• Adequate hearing to perform daily work
• Must be able to adjust physically and emotionally to a spontaneous, fast-paced and sometimes hectic environment

Required Skills & Experience:

• Prior Dental Front Desk experience REQUIRED (minimum 1 yr, can be for other medical practices)
• Possess professional attitude and exceptional relationship/communication skills
• Ability to work well with people of all ages
• Ability to maintain outgoing, friendly attitude even under pressure
• Ability to work with interruptions and to manage multiple priorities
• Ability to speak, understand, and write grammatically correct English
• Accuracy in spelling and basic math
• Ability to write clearly, concisely, logically and legibly
• Basic knowledge of computer and dental software
• Knowledge of dentistry
• Ability to complete tasks within allotted time frame
• Ability to satisfactorily perform essential duties of position

Required Technology:

• Prior knowledge of/experience with dental software
• Experience working with computers
• Knowledge of/experience with 10-key calculator
• Experience working with telephones & fax machines

Preferred Skills & Experience:

• Dentrix software experience is a strong plus!
• 1-3 years prior administrative experience
• 1-3 years prior customer service/patient care experience, especially for a dental office

HAZARDS: The dental office environment may result in employees being exposed to toxic chemicals, radiation, potentially infectious materials, and increased noise levels.

CLICK TO APPLY TODAY! Please note that professional references are required.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Pediatrics

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $16 - $20