What are the responsibilities and job description for the Hardware Engineer position at Collabera LLC?
Job Details
Title: Device Management/Inventory Analyst
Location: Washington, DC
Job Description:
(initially 100% on-site, with the potential for up to 20% telework)
Duration : 6 Months(With a High possibility of Extension)
Job Description:
- Looking for candidates with current Public Trusts.
- Managing IT equipment inventory to ensure equipment is available and ready to deploy as needed, including imaging/re-imaging PCs
- Receiving damaged/defective equipment and completing troubleshooting to diagnose and address the issue
- Working with vendors to manage warranty support and replacement activities
- Complete incident tickets and service requests within SLA and in a modern tracking system
- Work closely with the Customer Relationship Manager to prioritize and complete customer requests.
- Attend meetings with the customer as required.
- Provide weekly reporting of issues and projects
- Provide white glove support to executive-level customers
- Ability and willingness to work extended hours or modified schedule for planned and emergency work.
Education and Experience:
- Bachelor s degree from an accredited college in a related discipline, with 2 to 4 years of prior relevant experience; or a Master s degree with less than 2 years of prior relevant experience.
- Additional years of experience and/or relevant certifications will be considered in lieu of a degree.
Required Qualifications:
- BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 2 years relevant experience (less than 2 years with an MS/MIS Degree)
- 2 years experience providing IT support at any level
- Ability to work well with people from many different disciplines with varying degrees of technical experience
- Ability to work with a large diverse team supporting multiple customers in a shared team environment.
- Provide support on an M-F business hours schedule in the Eastern time zone
- Extended hour and weekend support as required by missions or emergencies.
- Ability to work on your own to successfully resolve issues while updating management.
- Ability to obtain and maintain a Public Trust clearance.
- The candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer s information.
Pay Range: $30/hr -$34/hr
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $30 - $34
