What are the responsibilities and job description for the Bilingual Customer Support Specialist position at Collabera?
Join our dynamic team as a Bilingual Customer Support Specialist in a fast-paced call center environment! In this role, you will play a crucial part in delivering exceptional service to our customers by managing both inbound and outbound calls. You will assist customers with their plan and physician changes, collect and record test results, create supply orders, and support remote monitoring services. Your ability to address customer concerns, promote digital platforms, and uphold HIPAA compliance will be essential to our success.
Key Responsibilities :
- Handle incoming and outgoing customer calls efficiently.
- Collect and accurately document INR test results while ensuring compliance with testing schedules.
- Provide clear guidance on digital platforms and product usage.
- Resolve customer inquiries, manage escalations, and explain policies effectively.
- Maintain meticulous documentation while adhering to privacy standards.
Qualifications & Skills :
