What are the responsibilities and job description for the Call Center Agent position at Collabera?
Job Details:
Title: Call Center Agent
Location: Pennington, NJ
Duration: 12 months of contract | Onsite
Pay: $21/Hr. to $22/Hr.
Job Description:
- Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
- Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
- Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
Salary : $21 - $22
