What are the responsibilities and job description for the Collections Representative position at Collabera?
Company Description
About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
- Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
- Collabera listed in GS 100 - recognized for excellence and maturity
- Collabera named among the Top 500 Diversity Owned Businesses
- Collabera listed in GS 100 & ranked among top 10 service providers
- Collabera was ranked:
- 32 in the Top 100 Large Businesses in the U.S
- 18 in Top 500 Diversity Owned Businesses in the U.S
- 3 in the Top 100 Diversity Owned Businesses in New Jersey
- 3 in the Top 100 Privately-held Businesses in New Jersey
- 66th on FinTech 100
- 35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Start Date:
- 4/4/2016 (these positions have the possibility of conversion based on performance/attendance, etc)
Schedule:
- 2nd Shift; Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday
Training:
- Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT)
- Monday – Friday; 8:00 AM – 5:00 PM
Job Description:
- The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
- This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.
- Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
- Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
- In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
- Works an established list of accounts on an automated collections system and/or auto-dialer.
- This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
- Understands and educates customers on account terms and alternate payment programs and methods.
- Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Required Skills:
- Excellent communication skills
- Customer Service focus
- Ability to understand and discuss personal and financial difficulties
- Ability to recommend and negotiate payment arrangements
- Demonstrated ability to work in a fast paced environment
- Strong computer skills
Desired Skills:
- Previous collections experience
- Previous customer service experience
- Strong negotiation skills
Qualifications
- Candidate MUST HAVE 2-5 years Collections or Customer Service experience.
- Flexible with the work schedule.
- GOOD job stability.
