What are the responsibilities and job description for the Customer Service Representative position at Collabera?
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Customer Service Representative
Contract : Temple, Texas, US
Salary Range : 15.00 - 18.00 | Per Hour
Job Code : 358340
End Date : 2025-03-02
Days Left : 26 days, 2 hours left
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About the Role :
We are seeking a competent individual to join our team as a CR1 Dispatcher.
The primary responsibilities of this role include answering phones for both public and internal customers, documenting and dispatching work requests, monitoring environmental alarms, assisting with patient transport workflow, and participating in special projects to support the department.
Responsibilities :
Answering phones for public and internal customers
Documenting and dispatching work requests
Monitoring environmental alarms (doors, gates, parking lot intercoms, CCTV)
Assisting with patient transport workflow
Leading or participating in special projects
Providing feedback to leadership on process improvements
Filling in for CR1's on any shift
Performing all duties in a competent, professional, and courteous manner
Education Qualification :
High School Diploma / GED Equivalent
Required Skills :
Ability to handle difficult situations and provide conflict resolution
Excellent customer service skills
Ability to read and write in English
Ability to comprehend verbal and written communications
Experience in administrative support or customer service preferred
Healthcare, call center, or dispatch service experience preferred
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