What are the responsibilities and job description for the Customer Service Representative position at Collabera?
We are seeking a detail-oriented Contract Documentation Specialist I to support back-office processes within our contracting team. This role involves processing purchase orders (POs) in SAP, managing contracts in Conga, handling individual and shared inbox queues, and communicating with internal stakeholders. The ideal candidate is adaptable, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities:
- Process purchase orders (POs) in SAP
- Manage contracts using Conga (contract database system)
- Track contract status and provide updates to stakeholders
- Work through assigned queues and a shared inbox
- Collaborate with contract managers and other departments
- Participate in daily huddles to align on workload and priorities
Qualifications:
- 2 years of customer service experience (call center experience preferred)
- Strong attention to detail and multitasking skills
- Effective written and verbal communication skills
- Ability to work independently and within a team
- Strong problem-solving and investigative skills
- Comfortable in a fast-paced, evolving environment
- Experience in a regulated industry (pharma preferred but not required)
Training & Team Environment:
- Ongoing training with system and process guidance
- Supportive team environment with knowledge-sharing
- Hands-on learning approach with step-by-step process training
Salary : $20 - $25
