What are the responsibilities and job description for the Customer Support position at Collabera?
Detailed Job Description :
Client : University
Job Title : Telecommunication s Specialist / Customer Service Representative
Location : Stanford, CA 94305, USA - Onsite Role
Duration : 6 Months (Extension / Conversion will be based on performance)
Pay Rate : $24 - $25 / hr
Description :
Under general supervision, this resource will act as the primary point of public contact to answer, process, page, and direct calls serving the faculty, staff, and students of the University, Medical Center.
Report directly to the Supervisor of the Operator Services Unit (OSU) and work under the daily routine direction of the shift Lead.
Attendants work independently as well as share group responsibilities with other employees as needed.
Shift timings and schedule will be decided afterward
3 to 6 weeks will be training M-F 5 am to 5 pm,
After training- The shift will be fixed between 5 am to 11.30 PM and will be notified prior to work.
Responsibilities :
- The duties listed under the Duties / Responsibilities section are designed to provide a representative sampling of key tasks and / or responsibilities associated with the job.
- They are not intended to be a complete list of all the duties performed by employees in the classification.
- Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.
- Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
- Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
- Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
- Provide off-hours coverage and support for entities.
- Utilize call center and collaboration applications and systems to ensure first-call resolutions.
- Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material, and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
- Participate in process and performance improvement
Salary : $24 - $25
