What are the responsibilities and job description for the Operations Manager position at Collabera?
Primary Responsibilities : Operate business and support processes for strategic customers, including marketing, revenue sharing, billing / invoicing, etc. Respond to strategic customer inquiries / issues. Coordinate with internal stakeholders to identify retention risks and growth opportunities with strategic customers. Collect and synthesize customer feedback to help inform business / support gaps and product roadmaps. Partner with technical support teams for ad-hoc engineering projects / engagements Basic Qualifications : 5 years of experience in customer-facing enterprise account management. 2 years of experience with internal financial processes, SaaS, and / or crypto. Basic familiarity with reporting / spreadsheets and business writing. Pay Range : $60 / hr - $66 / hr
Salary : $60 - $66
