What are the responsibilities and job description for the Production Associate position at Collabera?
Job Title : Global Internal Employee Technology Support Analyst II
Pay Range : $18 - $21
Job Overview :
This is a client-facing, level-one technology support role responsible for providing technical assistance to a global user base. The position involves troubleshooting MS applications and proprietary systems via voice and chat channels. The Analyst will focus on delivering exceptional client care, ensuring service levels are met, and managing multiple client interactions in a fast-paced environment.
Key Responsibilities :
- Provide first-line technical support to internal employees through voice and chat channels.
- Troubleshoot issues related to MS applications, proprietary systems, and hardware.
- Manage multiple live chat interactions simultaneously, delivering high-quality service.
- Accurately document and escalate tickets to second-line teams when first-line resolution is not possible.
- Collaborate with regional and international teams to ensure best-in-class client service.
- Maintain performance in a fast-paced environment, meeting operational and quality metrics.
Experience :
Desired Skills :
Work Environment :
This is a hybrid position with a work schedule (subject to performance and adherence to service levels). The role is part of a 24 / 7 Global Service Desk, requiring adaptability to work in a fast-paced, dynamic environment while providing high-quality technical support.
Salary : $18 - $21
