What are the responsibilities and job description for the Technical Assistance and Troubleshooting Professional position at Collabera?
Job Overview: As a Technical Support Technician at Collabera, you will play a critical role in ensuring the smooth operation of our technical infrastructure. You will work collaboratively with our technical staff to identify and resolve complex technical issues, configure and set up servers, and maintain and upgrade network systems.
Your Key Responsibilities:
- Resolving hardware and software issues through effective troubleshooting techniques
- Configuring and setting up servers to meet business requirements
- Maintaining and upgrading network systems to ensure optimal performance
- Providing detailed documentation of resolutions and recommendations for future improvements
Requirements:
- Bachelor's degree in Computer Science or related field
- 2 years of experience in technical support or a related field
- Excellent problem-solving skills with attention to detail
- Ability to work independently and as part of a team
