What are the responsibilities and job description for the Member Advocate- Spanish Bilingual position at Collective Health?
What you'll do :
- Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
- Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Collaborate with other teammates of the the Member Services department to find strategic solutions to member issues
- Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
- Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health
Your skills include :
Nice to have :
Pay Transparency Statement
This position is based out of our Plano, TX office, with the expectation of being in office at least three days per week. #LI-hybrid
Within the first six months, employees will be eligible to receive additional pay increases anywhere from $.75-$1.25 / hour for completing post-service training, and meeting performance expectations.
In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off.
Salary : $75
