Implementation Manager

About Collectly:

Collectly is a fast-growing healthcare tech startup leading the charge in transforming the U.S. healthcare market through AI-driven innovation. In the U.S., millions of patients interact with healthcare providers daily, navigating a system that often struggles with inefficiencies, administrative burdens, and suboptimal financial experiences.

At the forefront of the AI boom, Collectly is redefining revenue cycle management (RCM) by applying cutting-edge artificial intelligence to automate workflows, streamline billing processes, and create seamless financial experiences. Our solutions are designed to tackle some of the biggest challenges in healthcare: accelerating cash flow, reducing administrative overhead, and elevating the patient experience during critical non-clinical touchpoints.

By simplifying billing for providers and elevating the patient financial experience, Collectly empowers healthcare organizations to thrive in a rapidly evolving healthcare landscape.

We empower healthcare providers to focus on what matters most - delivering care.

Job Overview:

We are seeking a highly motivated and experienced Implementation Manager to join our team. As an Implementation Manager, you will play a pivotal role in overseeing the successful integration and deployment of our SaaS solutions within healthcare facilities and organizations.

• Project Management: Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.
• Client Engagement: Service as clients' primary point of contact during the implementation phase, understanding their needs, and proving expert guidance to align our solutions with their requirements.
• Training and Onboarding: Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
• Customization and Configuration: Collaborate closely with clients and internal teams to customer and configure our software solutions to meet specific client needs while adhering to best practices.
• Issue Resolution: Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.
• Documentation: Create detailed documentation of implementation processes, configuration, and client-specific requirements for future reference and improvement.
• Cross Functional Collaboration: Working across multiple departments (Sales, Customer Success, Product, Engineering) to ensure successful implementation and deployment of new products.

• Experience: 3 years of experience in software implementation, preferably within the healthcare industry or healthcare SaaS.
• Project Management Skills: Proven track record of successfully managing complex implementation projects from initiation to completion.
• Communication Skills: Excellent written and verbal communication skills to convey project information clearly and concisely.
• Technical Proficiency: Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.
• Client-Focused: Strong interpersonal skills with the ability to build and maintain excellent relationships with clients while understanding their unique needs.
• Problem-Solving: Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.
• Team Player: Collaborative attitude with the ability to work effectively within a team and across departments. Adaptable team player who thrives in a fast-paced environment. Comfortable in a collaborative culture, both giving and receiving feedback.
• Located in San Francisco or Los Angeles as this role does have a hybrid work requirement (3 days in office, 2 days WFH)

• Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
• Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
• Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
• Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
• Student Loan Support: We help lighten the load with contributions toward your student loans.
• Compensation: $115,000 - $135,000 DOE

Salary : $115,000 - $135,000