Assistant General Manager, Vault

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We are seeking an exceptional Assistant General Manager (AGM) to oversee the daily operations of our facility. As the AGM, you will be responsible for managing the overall operational flow of our building, ensuring seamless coordination between departments, and maintaining a secure and efficient environment for our team members. Your leadership will play a crucial role in ensuring the highest standard of customer service, inventory management, and the upkeep of our collectible items.

This role will report directly to the General Manager of Operations and work out of our New Castle, Delaware office. 

What You’ll Do: 

• Operations Oversight: Provide strategic direction and oversee all operational aspects of the facility ensuring customer SLA’s are met daily/weekly. 
• Develop and enforce operational policies and procedures to optimize workflows, inventory management, and logistics, ensuring the efficient handling and storage of collectibles.
• Team Leadership: Develop and manage comprehensive training programs that cater to both existing and upcoming recruits. 
• Build and lead a highly skilled and dedicated team, including operations staff and support staff. Foster a positive work environment, promoting teamwork, professional growth, and a strong commitment to the organization's mission.
• Inventory Management: Oversee the warehouse management system (Korber), ensuring accurate tracking, cataloging, and documentation of collectibles. 
• Implement measures to prevent loss, damage, or theft, and conduct regular audits to maintain inventory integrity.
• Continuous Improvement: Identify opportunities for process improvement, WMS  integration, and innovation to enhance operational quality and efficiency. 
• Stay informed about advancements in collection management systems and related technologies.
• Communication: Serve as the operations liaison for cross-functional stakeholders (product / engineering, customer service, business development, etc.).
• Cost: P&L responsibility for variable costs of operational activities.
• Engagement: Own quality, service, and employee engagement KPIs. 
• Lead by example and be a champion of all company policies, including safety, attendance & security.

Requirements:

• 6 Years of proven experience in managing operations. High-end collectibles industry or similar fields a plus.
• 5 years experience using a (WMS) Warehouse Management System.
• Strong understanding of Operations Management principles, including Supply Chain Management, quality control, and process improvement.
• The ability to use data to hold teams accountable for SLA’s and overall performance standards.
• Excellent data skills that drive the pursuit of continuous improvement including using Docs/Excel.
• Exceptional attention to detail, with a strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
• Experience in strategic planning, setting goals, and implementing operational excellence.
• Excellent leadership and team-building skills, with a proven ability to manage managers/supervisors and motivate teams.
• Customer centric approach to operations leadership. Demonstrated track record of delivering superior customer experience. 
• Strong written and verbal communication skills.
• Experience in managing through uncertainty and a dynamic, changing environment. Comfortable working with insufficient or imperfect information. 
• Ability to work flexible hours, including weekends, to meet business needs.
• Ability to work under pressure and manage multiple projects simultaneously in a fast paced environment.
• Prior experience or interest in the trading card industry is a bonus!

Salary Range: 

The salary range for this position is $72,000-$88,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. 

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Salary : $72,000 - $88,000