Licensed Clinical Social Worker for Triage

Psychiatric hospital in Orange County is looking to hire a Licensed Clinical Social Worker for Triage

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CHCM/CSU roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay at CHCM/CSU in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.

*** After applying through Indeed, please visit our website at chcm.us and click on CH Costa Mesa Careers under Careers to view the position and download our application. Please send your completed application and resume to our HR email. Thank you ***

Please see the job description below:

STATEMENT OF PURPOSE

In support of the Crisis Response Team Department, the Triage Personnel performs psycho-social assessment, crisis intervention, disposition and referral services at Saddleback Memorial Medical Center. As necessary, the clinician will initiate an involuntary hold per California W & I Code.

QUALIFICATIONS

The Triage Personnel at SMMC must be a licensed clinical social worker. The clinician must also have knowledge and experience in crisis intervention, psycho-social assessment and diagnostic skills using the DSM based criteria; current LPS designation required. The Triage Personnel at SMMC will be working onsite at Saddleback Memorial Medical Center.

PHYSICAL DEMANDS

Frequent sitting for long periods of time, walking and standing. Occasional bending, crawling, and reaching. Occasional lifting up to 10 pounds. Occasional pulling and pushing up to 20 pounds. Corrected vision and hearing to a normal range. Finger dexterity. Frequent exposure to stressful situations. Constant contact with patients and public.

WORKING CONDITIONS

Occasional exposure to noise, dirt, dust, smoke and fumes. Occasional exposure to bloodborne pathogens. Occasional exposure to chemicals and general cleaning agents. Shift hours may vary dependent upon department needs to include weekends and holidays. The Triage Personnel at SMMC will be working onsite at Saddleback Memorial Medical Center.

MAJOR TASKS, DUTIES AND RESPONSIBILITIES

(All duties listed below are essential to the job.)

* General Staff Accountabilities

• Employee's conduct conforms to the Mission, Vision, Values, and Code of Conduct of College Hospital and Saddleback Memorial Medical Center
• Values individual differences and demonstrates sensitivity to the cultural needs of others.
• Respects the rights, privacy and property of others, and maintains strict confidentiality.
• Effectively protects all health information from unauthorized access per HIPAA regulations and all applicable local and state laws.
• Maintains required certification/license in a timely fashion.
• Exhibits good attendance and punctuality.
• Provides appropriate notice prior to vacation/time off and notifies supervisor a minimum of two hours prior to shift when unable to come to work.
• Observes allotted break and meal periods as prescribed by Hospital Policy and follows time card procedures by accurately writing in and out.
• Observes allotted break and meal periods as prescribed by Hospital Policy and follows time card procedures by accurately writing in and out.
• Attends to personal affairs to avoid any interference with productivity.
• Adheres to the Dress Code.
• Demonstrates an understanding of their personal role in the case of fire/disaster and participates in Performance Improvement activities.
• Functions with an awareness of patient safety issues and applies basic principles of safety as identified within the facility.
• Follows the occurrence reporting policy and procedure in reporting any potential safety issues.

* Job Specific Duties

• Demonstrates appropriate clinical judgment, asks salient questions to determine proper level of care needs.
• Provides support to other Crisis Team Clinicians through willingness to work together regarding scheduling.
• Provides pertinent information to the Crisis Team Director in writing and calls the Director when appropriate.
• Conducts proactive assessment of work area to monitor and ensure patient, employee and visitor safety.
• Attends regularly scheduled staff meetings and any emergency meetings which have been scheduled with a three day notice.
• Performs psycho-social assessment, crisis intervention, and referral services at Saddleback Memorial Medical Center.
• Charting should be in compliance with hospital standards reflecting accurate clinical picture and appropriate recommendations.
• Completes appropriate documentation and paperwork with each client and follows-up as appropriate with staff, providers and facilities as indicated.
• Actively participates in departmental continuous quality improvement program.
• Demonstrates knowledge of crisis intervention, hospital programs, community resources, and admission procedures and policies.
• Demonstrates knowledge of protocol in dealing with managed care groups and various referring facilities.
• Demonstrates working knowledge of hospital policy, the Orange County P.E.T. guidelines, and the California W & I code, implementing involuntary holds as necessary and appropriate.
• Demonstrates working knowledge of psychiatric symptomatology, assigning DSM diagnosis appropriately.
• Conducts regular and ongoing assessments of individuals that present in crisis to the emergency room or medical floor
• Works closely with other agencies in order to maintain knowledge and process for completion of involuntary commitments.
• Works closely with law enforcement, hospital staff, and first responders in order to educate the community
• Attends and participates in in-service training sessions and related training opportunities as made available, as well as appropriate staff meetings.
• Documents client services provided according to the approved clinical standards, rules, regulations, and procedures.
• Educates law enforcement, hospital staff, first responders, other providers, and stakeholders regarding SBH services and services available as requested. Coordinates closely with case managers, clinicians, and medical in order to ensure continuity of care.
• Performs intakes and psychosocial assessments of families and their individual members.
• Foster an approachable, client-centered, healthy and proactive approach toward clients and staff members.
• Execute delivery of client services to include intake, treatment planning, intervention, evaluation, and coordination of other services to achieve client goals.
• Provide crisis intervention and access emergency services as needed.
• Maintain ongoing constructive and productive communications with Case Management staff and service providers.
• Attend trainings as assigned; maintain necessary certifications (CPR/First Aid, SOLVE, MAP).
• Ensure that clients are treated with dignity and respect.
• Ensures the services provided by utilizing Recovery Model principles which are person-centered, strengths-based, individualized, focused on imparting hope and developing resilience in persons served. Whenever possible, services shall be tailored to the unique strengths of the individual and will use shared decision-making to encourage the Client to manage their mental health treatment, set their own path toward recovery and fulfillment of their hopes and dreams.
• Provide timely effective crisis intervention and stabilization for persons experiencing behavioral health emergencies,
• Provide opportunities for diversion from inpatient utilizing alternative, less restrictive options whenever possible and appropriate;
• Improve client experience by minimizing distress resulting from lengthy waits in emergency rooms,
• Reduce law enforcement wait time when presenting Clients for emergency behavioral health treatment,
• Support client recovery and wellness, and reduce costs.
• Effectively support a culture that supports the utilization of Triage Grant Peer Mentors, hereinafter referenced as Peer Mentors, in providing supportive assistance in the Client’s recovery, self-sufficiency and linkage to COUNTY services post-discharge.
• Provide Triage Staff during peak demand hours as may be recommended by local hospitals and approved by County.
• Ensure the Triage staff services include, but are not limited to, the following:
• Provide timely and comprehensive face-to-face mental health assessment and crisis intervention to Clients presenting to emergency rooms for emergent mental health services.
• Obtain collateral history from family or significant others who are present and make efforts to obtain such information by telephone if they are not present.
• Provide crisis counseling and education to families whenever present. Such education may include information on behavioral health conditions, problem-solving skills, community support resources, etc.
• Provide targeted case management services to Clients who are open to services with the County, when applicable and possible. Provide medication services using Nurse Practitioner Triage Staff, as applicable.
• Identify and provide referrals necessary to ensure continued care resources to Clients including, but not limited to, outpatient mental health clinics, substance abuse treatment programs, partial hospitalization programs, crisis residential programs, physical health care providers, community support groups, and veterans services.
• Assist Clients with linkage to continuing care, including making appointments for Clients.
• Maintain up-to-date information on community resources to ensure appropriate and timely referrals.
• Refer adult Clients meeting County defined criteria to the Peer Mentors in accordance with County-defined protocols, which shall include facilitating a “warm hand off” meeting with the Peer Mentors and Clients to support successful engagement and linkage.
• Initiate follow up contact with the client by telephone within five (5) business days after discharge to assess whether Clients have accessed needed services and identify any unmet needs that can be addressed to support the client’s recovery and wellness. Such telephone support and assistance shall be available for up to thirty (30) calendar days post discharge. Clients that are transferred for inpatient hospitalization or are referred to Peer Mentors for linkage assistance will not require any telephone follow up.
• Initiate involuntary detention for evaluation and treatment in accordance with Welfare & Institutions Code 5150 and 5585.5, as may be necessary, and facilitate Clients’ admission or transfer to this level of care when appropriate, whether on voluntary or involuntary status.
• Prioritize evaluation of Clients brought in by law enforcement.
• Provide all services in compliance with Welfare & Institutions Code and all Patients’ Rights regulations, upholding the dignity and respect of all Clients served.

* Customer Service

• Exhibits behavior that is courteous, compassionate, polite, friendly, and respectful towards patients, visitors, physicians, and co-workers and extends self to make patients, visitors, clinical staff, and peers feel welcome and respected.

Reports to: Director of Access Services and Executive Director of Care Coordinator at SMMC