What are the responsibilities and job description for the Cashier/Customer Service Representative position at College of Charleston?
POSTING INFORMATION
Internal Title
Cashier/Customer Service Representative
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
4
Level
1
Department
Treasurer
Job Purpose
Performs diverse duties for the Treasurer’s Office; which include being a cashier primarily for the Student Accounts Receivable system, handling millions of dollars annually and most of the payment transactions that take place on campus, acting as the front line customer service representative to students, parents, faculty and staff. This position analyzes and inputs financial data into a computer system and oversees quality control and accuracy of data entered by student employees.
Minimum Requirements
High School diploma and three or more years of professional cashiering/teller experience required. Preference given to those with at least two completed semesters of higher education toward a Bachelor’s or Associate’s degree and experience in entry-level accounting, banking or bookkeeping with 2 years of work experience in cash handling and customer service. Bachelor’s degree in related area preferred. Data processing experience a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Must have analytical mind and a good working knowledge of accounting principles. Knowledge of office practices, procedures and equipment. Ability to communicate effectively with parents and students and promptly respond to all inquiries. Knowledge of MS Word, Excel and Outlook required. Preference given to applicants with knowledge of the Banner/Ellucian software system. Ability to interpret and apply financial procedures and regulations; and to perform prescribed analyses of financial records. Ability to direct student workers, to learn additional tasks, cross-train and back-up other members of the Treasurer’s Office team including, but not limited to, assisting with Accounts Receivable duties and Departmental deposits.
Additional Comments Regarding Position
Operates personal computer, calculator, copier, fax and other office machines and equipment. Communicates professionally with other departments on campus as well as outside agencies. Must be able to deal effectively in resolving conflicts and know when to refer the matter to a manager. Must be able to pass criminal and financial background checks.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
- Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background and credit check.
All applications must be submitted online https://jobs.cofc.edu.
Salary
Posting Date
04/02/2025
Closing Date
04/16/2025
Benefits
- Insurance: Health/Dental/Vision
- Life Insurance
- Paid Leave: Sick/Annual/Parental
- Retirement
- Long Term Disability
- Paid Holidays
- Free CARTA Bus Service
- Employee Tuition Assistance Program (ETAP)
- Employee Assistance Program (EAP)
- Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2025036
EEO Statement
The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Job Duties
Activity
1. Verifies and balances daily cash transactions and adheres to best business practices in cash management. Posts financial data into the Banner computer system. Verifies data posting of other staff, as internal control to ensure accuracy of entries. Prepares receipts for over the counter payments. Prepares bank deposits and verifies that the daily cashiering record(s) are in balance. Applies collection agency payments to the student record as directed by the Accounts Receivable Manager. Applies VA ACH payments to the VA contract accounts as directed by the Assistant Treasurer.
Essential or Marginal
Essential
Percent of Time
45
Activity
2. Acts as the primary customer service point for the Treasurer’s Office and the rest of the College and refers questions to appropriate departments. Provides concise and appropriate instructions to parents, students and others on how to complete payment tasks. Assists in answering emails in the Treasurer’s inbox and returning calls left on the Treasurer’s Office voicemail.
Essential or Marginal
Essential
Percent of Time
40
Activity
3. Creates handouts in preparation for New Student Orientations. Accompanies the Treasurer’s Office representative/speaker to Orientation, handing out flyers and responding to inquiries from parents and students. Assists parents and students with estimated charges prior to the start of billing each semester.
Essential or Marginal
Essential
Percent of Time
5
Activity
4. Assists professional staff in implementing financial procedural changes. Assists personnel in other areas including accounts receivable and delinquent accounts. Work with financial aid in applying scholarships to student accounts and scanning in accompanying documentation to the BDMS system. Assists in creating and mailing notices to those students/parents that have presented payment items that have been returned by the bank. Apply late fees and holds to delinquent payment plans.
Essential or Marginal
Essential
Percent of Time
5
Activity
5. Assist students and parents with questions about the charges/scholarships included on the tax form 1098T and with obtaining replacement copies of the 1098T in the Heartland/ECSI website.
Essential or Marginal
Essential
Percent of Time
5
Salary : $32,686 - $37,000
