What are the responsibilities and job description for the Student Services Associate position at College of Charleston?
Posting Details
POSTING INFORMATION
| Internal Title | Student Services Associate |
|---|---|
| Position Type | Classified |
| Faculty / Non-Faculty / Administration | Non-Faculty |
| Pay Band | 4 |
| Level | 1 |
| Department | Registrar |
| Job Purpose | The Student Services Associate (SSA) position provides key services crucial to the Office of the Registrar regarding student records support and maintenance. Provides support to students, alumni, faculty, staff, and the general public, by triaging and resolving questions about academic policies and procedures and processing student records requests, documents, and forms. This position plays an important role in ensuring the maintenance of a true service-centered environment in our front office. |
| Minimum Requirements | High school diploma and a minimum of two years administrative office support experience in higher education. Bachelor's degree preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply. |
| Required Knowledge, Skills and Abilities | Must have the ability to communicate effectively (strong oral and written skills). Must be highly organized and able to work under stringent time restrictions while consistently providing excellent customer service. Must be able to research and resolve complex issues and problems. Must be able to use Microsoft and online web applications and have experience with standard office equipment. Experience with student records and data in a higher education environment is preferred. Knowledge of Student Information Systems (Banner), document management (BDM), degree audits (Degree Works) and familiarity with the physical campus at the College of Charleston and its academic departments is preferred. Knowledge of policies and procedures of other College units (i.e., Financial Aid) that impact the Office of the Registrar is preferred. Must have experience working with FERPA policies and procedures. Must have the ability to work effectively with multiple constituencies within established guidelines and have exceptional organizational skills to ensure a smooth flow of office business. |
| Additional Comments Regarding Position | This position may require weekend work for assistance with commencement events. |
| Special Instructions to Applicants | Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. *Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check. All applications must be submitted online https://jobs.cofc.edu. |
| Salary | *$32,686 - $41,414 |
| Posting Date | 03/24/2025 |
| Closing Date | 04/07/2025 |
| Benefits |
|
| Open Until Filled | No |
| Posting Number | 2025032 |
| EEO Statement | The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu. |
| Quicklink for Posting | https://jobs.cofc.edu/postings/16491 |
Job Duties
Supplemental Questions
Job Duties
| Activity | The Student Services Associate, as part of a term, provides a full range of student services support to students and the general public by responding to inquiries and requests for information and assistance in person, email or by telephone. Triages incoming inquiries through walk-in traffic, phone, postal letters, while consistently monitoring email. Assists students in the resolution of issues, concerns and problems related to student records. Interprets complex information, making evaluative determinations, recommendations and referrals regarding services, programs, policies, and procedures to students, alumni, College employees, faculty, staff and the general public. Understands essential functions of the Office of the Registrar, office structure, and operating procedures to facilitate effectively directing inquiries. |
|---|---|
| Essential or Marginal | Essential |
| Percent of Time | 60 |
| Activity | Conducts student transactions and maintains student academic records utilizing the College information system. Processes and troubleshoots student records requests and updates. Serves as the initial point of contact for all student requests. Serves as the initial point of contact for student personal information update requests. |
|---|---|
| Essential or Marginal | Essential |
| Percent of Time | 25 |
| Activity | Assures the prompt opening of the office (8:30 am) and ensures the office is secure for the evening (5:00 pm). Provides training and support for student workers. Supports internal staff with projects and events as assigned and delegates tasks to student workers. |
|---|---|
| Essential or Marginal | Essential |
| Percent of Time | 15 |
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- Chronicle of Higher Education
- CofC - Alumni Career Services
- College of Charleston Website
- Diverse: Issues in Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed.com
- Internal Job Posting
- jbcjobs (Joint Base Charleston Military & Family Readiness)
- Job Fair
- Monster.com
- Personal Referral
- Post and Courier
- Public Job Posting
- SC Works (SC Department of Employment and Workforce)
- Word of mouth
- Other
- The Society for College and University Planning
- DiversityJobs.com (Circa)
- National Labor Exchange
Required Documents
- Resume
- Cover Letter / Letter of Application
- Reference List
- Other Document
- Other Document 2
- Other Document 3
- Form DD 214
Salary : $32,686 - $41,414
