What are the responsibilities and job description for the Service Associate II position at College of Saint Benedict/Saint John's University, Order of Saint Benedict?
The Culinary Services team at Saint John’s University invite applications for a full-time (1.0 FTE), benefit eligible position of Service Associate II. $1,000 sign-on bonus valid through March 31, 2025. Terms applied to sign-on bonus can be provided by hiring manager.
This position is part of the Saint John’s University (SJU) Culinary Services team, responsible for providing hospitality service to the campus community. The role involves offering front-line service at the Refectory Dining center, providing set up and service for catering functions, and modeling leadership and daily service training for student worker staff. This position is under the general direction of the Lead Supervisor for Service and Events.
Institutional Inclusion Visioning Statement
The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.
CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visit CSBSJU.SERVICE AND SUPPORT
PHYSICAL REQUIREMENTS:
If you require an accommodation to participate in the SJU hiring process, please contact Human Resources at (320) 363-5500 or employment@csbsju.edu.
It is the policy of SJU to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. Saint John's University also utilizes E-Verify as part of its onboarding process to confirm work authorization.
Saint John's University is an Affirmative Action/Equal Opportunity Employer. The College of Saint Benedict and Saint John's University are Affirmative Action/Equal Opportunity Employers.
This position is part of the Saint John’s University (SJU) Culinary Services team, responsible for providing hospitality service to the campus community. The role involves offering front-line service at the Refectory Dining center, providing set up and service for catering functions, and modeling leadership and daily service training for student worker staff. This position is under the general direction of the Lead Supervisor for Service and Events.
Institutional Inclusion Visioning Statement
The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.
CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visit CSBSJU.SERVICE AND SUPPORT
- Oversee daily service operations for entrees, desserts, beverages, salads, and other menu items in both the general student dining area and monastery dining rooms.
- Ensure the presentation of food products meets standards for freshness, quality, and visual appeal on a daily basis.
- Maintain and supply food stations with high-quality products, ensuring the work area is kept organized and clean.
- Provide excellent customer service by assisting guests with a friendly, knowledgeable approach and promptly answering their questions.
- Restock supplies across all service stations and dining spaces to ensure continuous service.
- Manage cleanliness of service and seating areas throughout the day to maintain a welcoming environment.
- Set up and service catering events in accordance with department standards.
- Deliver exceptional service at catered luncheons, dinners, and receptions, serving as the primary point of contact for customers and monastic members.
- Communicate service-related information efficiently with co-workers and customers, fostering a positive and effective work environment.
- Assist in the preparation and assembly of high-quality menu items, including production-specific tasks such as making deli trays and organizing pickup orders.
- Safely operate equipment within the assigned work area, adhering to all safety protocols.
- Provide day-to-day service training, supervision, and direction for student staff and others (part-time and temporary staff)
- Act as a mentor to student staff.
- Familiarize students with the responsibilities of their work study position; teaching job tasks and providing customer service skill training.
- Ensure that all policies for safe food handling, equipment use and general sanitation are understood and followed.
- Maintain a clean uniform and personal appearance.
- Attend all required department meetings and training sessions.
- Provide input and feedback that suggests new menu ideas, cost saving methods, and other suggestions that improve the quality of service to our customers.
- Perform related duties as assigned.
- High school education or equivalent
- Previous experience in food service and/or catering
- Sanitation Certification is preferred. Successful candidates will be required to complete a State of MN Certification process.
- Demonstrated customer services skills with ability to effectively communicate and solve service challenges.
- Must hold a valid MN driver’s license
- Available to work rotating shifts as requested. This includes regular weekend assignments as required by departmental schedules.
PHYSICAL REQUIREMENTS:
- Capable of physical activity, which includes lifting, walking and standing.
If you require an accommodation to participate in the SJU hiring process, please contact Human Resources at (320) 363-5500 or employment@csbsju.edu.
It is the policy of SJU to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. Saint John's University also utilizes E-Verify as part of its onboarding process to confirm work authorization.
Saint John's University is an Affirmative Action/Equal Opportunity Employer. The College of Saint Benedict and Saint John's University are Affirmative Action/Equal Opportunity Employers.
Salary : $14 - $17
