Enrollment Specialist

The Enrollment Specialist serves as the primary point of contact for new and continuing students at the College of Southern Idaho (CSI). This role assists students with admissions, advising, financial aid, and scholarship applications, course registration, records management, and other enrollment-related processes that support the institution’s strategic goals.

The Enrollment Specialist (ES) represents CSI in a frontline capacity, requiring a professional, welcoming, and proactive demeanor. This position requires a strong ability to handle technical responsibilities, interpret policies, and respond effectively to student inquiries in person, via phone, virtual appointments, and electronically. The ES evaluates individual student circumstances and guides admissions, advising, career services, financial aid, and enrollment status while ensuring compliance with institutional policies and procedures.

Additionally, the ES refers students to appropriate departments for specialized assistance and plays a critical role in providing exceptional customer service in a fast-paced environment. The ES works at designated Enrollment Services locations and may be required to work extended hours to accommodate student needs. Responsibilities include handling general telephone inquiries, conducting student outreach, and supporting students at on- and off-campus locations.

ESSENTIAL FUNCTIONS OF THE JOB

Student Services & Advising (30%)

• Provide comprehensive guidance on admissions, advising, career services, financial aid, and scholarships to ensure students understand and navigate the enrollment process successfully.
• Assist students and their families in understanding institutional requirements, financial aid eligibility, scholarship opportunities, and course selection to help them make informed decisions.
• Provide resources, referrals, and personalized assistance to support students in setting and achieving their academic and career goals.
• Conduct one-on-one and group advising sessions to explain degree pathways, transfer opportunities, and available academic support services.
• Maintain up-to-date knowledge of institutional policies and external regulations to ensure compliance when advising students on enrollment and financial aid matters.
• Collaborate with other departments to facilitate a seamless transition for students from application to enrollment, ensuring a positive student experience.

Registration & Records Management (25%)

• Serve as a key staff member during student registration by assisting with course selection, enrollment verification, and troubleshooting registration issues.
• Maintain accurate and up-to-date student records, including class registration, name changes, and document processing, ensuring compliance with institutional policies and external regulations.
• Issue student photo ID cards and provide technical support for student identification processes.
• Process and audit student documents to verify accuracy and completeness, identifying and resolving discrepancies as needed.
• Assist students in understanding registration policies, deadlines, and procedures to ensure timely enrollment and course adjustments.
• Utilize student information systems to input, retrieve, and update records efficiently, ensuring data integrity and security.
• Work collaboratively with academic departments and administrative offices to facilitate smooth registration processes and improve student access to necessary resources.

Customer Service & Outreach (20%)

• Provide timely, professional, and responsive assistance to students, faculty, staff, and external stakeholders to ensure a positive experience.
• Conduct proactive student outreach through phone calls, emails, text messages, and social media to provide reminders, offer support, and address concerns.
• Serve as a liaison between students and other college departments, ensuring smooth issue resolution and guiding students to appropriate resources.
• Educate students on available services, deadlines, and opportunities to enhance engagement and success.
• Assist in organizing and participating in outreach events, workshops, and campus activities to promote enrollment and student retention.
• Document student interactions and follow up as needed to ensure concerns are addressed in a timely and effective manner.
• Contribute to the development of communication strategies aimed at improving student satisfaction and institutional engagement.

Financial Transactions & Compliance (15%)

• Complete cashiering functions related to student accounts, including processing payments, refunds, and account adjustments with accuracy and efficiency.
• Ensure compliance with institutional policies, state and federal regulations, and financial guidelines while handling financial transactions and processing student-related documents.
• Maintain confidentiality and accuracy when handling student financial records and payment information.
• Assist students in understanding their account balances, payment options, and financial responsibilities to support informed decision-making.
• Identify and resolve discrepancies in student accounts through auditing and verification processes.
• Collaborate with financial aid, business office, and other departments to ensure seamless financial processing and accurate student account management.

Professional Development & Special Projects (10%)

• Assist in developing and delivering training opportunities for the Student Access team to enhance professional growth and service excellence.
• Participate in special projects and strategic initiatives aimed at improving enrollment services, student support, and institutional effectiveness.
• Support event coordination and logistics for enrollment-related activities, including orientations, workshops, and community engagement events.
• Contribute to the assessment and continuous improvement of student services by providing feedback and recommendations based on student interactions and industry best practices.
• Stay current on trends in higher education, student services, and enrollment management to implement best practices that support student success.

MINIMUM QUALIFICATIONS

• Education: Associates’ degree required.
• Bachelor’s degree in counseling, education, human services, or related area preferred.
• At least one year of experience in one or more of the following areas:
  • Student services in higher education
  • Call center operations
  • High school, college and career advising
  • Customer service
  • College student worker, work-study, or ambassador roles
• Proficiency in Microsoft Office Suite (Windows, Excel, Word, PowerPoint, and Outlook); experience with operating systems preferred.
• Strong cross-cultural, interpersonal, and communication skills.
• Ability to travel between CSI locations as needed.
• Capability to stand, sit, and walk for extended periods.
• Bilingual (Spanish/English) preferred.
• This position may require occasional evening and weekend hours, as well as local travel between CSI locations.

The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.