What are the responsibilities and job description for the Workforce Operations Manager position at College of Southern Idaho?
The Workforce Development Operations Manager is responsible for overseeing and streamlining the operational aspects of student registration, class creation, and enrollment processes within the Workforce Development department. This role will lead and supervise two Student Specialists and one Community Education Coordinator while ensuring top-tier customer service. The position is integral in fostering student engagement, maximizing enrollment, and supporting the growth of workforce development initiatives.
Key Responsibilities :
Student Registration and Enrollment :
Oversee and manage the student registration process to ensure timely and accurate enrollment.
Develop and implement policies and procedures to enhance the efficiency of registration and enrollment.
Collaborate with internal departments to ensure seamless data collection, processing, and record maintenance.
Address and resolve registration-related issues in a proactive and customer-focused manner.
Monitor and manage waiting lists, ensuring timely processing & communication of interest from students
Oversee the utilization of student vouchers, ensuring proper usage and tracking for maximum benefit
Class Building and Scheduling :
Coordinate with instructors and industry managers to build and schedule workforce development classes.
Work closely with the Industry Managers to ensure special materials for classes are ordered and available on time.
Monitor course availability and adjust scheduling to meet student demand and program goals.
Ensure all classes meet accreditation and compliance standards.
Maintain accurate course descriptions and catalog listings.
Ensure that classes have been prepared and are ready for execution
Customer Service :
Lead the department in delivering exceptional customer service to students, prospective enrollees, and partners.
Develop and implement customer service protocols to enhance the student experience.
Handle escalated customer inquiries and provide solutions to enhance satisfaction.
Supervision and Leadership :
Supervise and mentor two Student Specialists and a Community Education Coordinator, providing guidance, performance evaluations, and professional development opportunities.
Foster a collaborative and supportive work environment within the team.
Serve as a backup for your team as needed to ensure continuity and support in all operational areas.
Reporting and Analysis :
Track and analyze enrollment data to identify trends and areas for improvement.
Prepare reports and presentations for senior leadership, detailing registration metrics, class fill rates, and customer service outcomes.
Utilize data to inform strategic decisions and improve operational efficiency.
Office Management :
Manage inventory of office equipment and purchasing materials necessary for running classes smoothly.
Order and codes needed for online training access.
Manage inventory of office supplies and ink.
Qualifications :
Associate degree in business, human resources, education, or related field (preferred) or equivalent experience.
Minimum of 3-5 years of experience in operations management, workforce development, or higher education.
Demonstrated experience in supervising staff and managing customer service functions.
Detail-oriented with strong organizational and project management skills.
Excellent interpersonal and communication skills.
Proficiency in student information systems and scheduling software.
Proficiency in CRM software and Microsoft Office Suite.
Ability to manage multiple projects and priorities
Alignment with Core Values to be accountable, show integrity, be service-oriented, and be coachable
Competencies :
Leadership and team management
Customer service excellence
Data analysis and reporting
Problem-solving and decision-making
Attention to detail and organizational skills
Strong communication and interpersonal abilities
Work Environment :
Office setting
Willingness to travel occasionally for client meetings and training engagements.
Willingness to occasionally work off hours
T he College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Workforce Operations Manager?
Sign up to receive alerts about other jobs on the Workforce Operations Manager career path by checking the boxes next to the positions that interest you.
