Campus Communications Specialist (Dare)

The role of the Dare Campus Communications Specialist is to provide excellent customer service while performing a variety of duties involved in the operation of a central communications system. This position is also responsible for providing information to students and the public and providing a high level of administrative support to the Student Success and Enrollment Management (SSEM) team.   

The Dare Campus Communications Specialist receives supervision from the Vice President, Student Success and Enrollment Management; however, is responsible for coordinating office coverage with the Campus Dean.Provide excellent customer service and information to students, faculty, staff and the public. Specifically:

• Convey a positive and helpful outlook when greeting and assisting students, faculty, staff and the public.
• Effectively handle interoffice and community telephone calls.
• Transfer phone calls and convey messages to appropriate department personnel.
• Provide general information including details of College events (including the date/time/location) and College policies and procedures.
• Provide information concerning the Admissions/Enrollment process.
• Answer inquiries about programs, costs and courses available.
• Answer general inquiries concerning student success and enrollment management.
• Issue College ID cards and parking decals.
• Provide general and specialized outreach to prospective and enrolled students through the use of mailings, phone calls, etc.

Provide specialized assistance to students. Specifically:

• Provide information on how to navigate college website (transcript requests, class schedules, mycourses, myservice, etc.)
• Guide students in resetting password and accessing login information.
• Assist students with general inquiries (classroom location, reading of class schedule, etc.)
• Provide students with frequently required forms such as Student Release/Opt Out Form, Student Data Information Change Form, Military Benefits Certification Form, Change of Major Request Form, Accessibility Services Request Form, Transcript Request Form, and give to appropriate staff for processing.
• Confirm accurate student information is on file and copy the student's driver's license or state-issued identification as needed for the financial aid process.
• Provide information on graduation (steps to apply, how to get diploma).
• Assist students in scheduling appointments with academic advisors
• Answer inquiries about programs, costs and courses available.

Provide administrative support to a variety of college functions. Specifically:

• Assist with transmission of faxes and maintain appropriate supplies and materials for ID machine, fax machine and other office items.
• Monitor ID machine and other office equipment for needed maintenance and report maintenance as required.
• Assist with clerical and administrative duties for SSEM, including maintaining spreadsheets, generating reports as needed and assisting with bulk mailings.
• Provide assistance with campus tours at COA - Dare in collaboration with the Admissions Department.
• Accept and sign for packages delivered to the College, logging them in and delivering them, or notifying the recipient of delivery so they can be picked up.
• Perform other duties as assigned.

Unique:

Responsible for central communications tasks. Specifically:

• Transmit emergency calls to safety officers;
• Report issues with campus communications equipment;
• Responsible for clerical and administrative duties for SSEM
• Utilize Datatel, Constant Contact, and other SSEM software to support Student Enrollment and retention efforts.
• Process, file, record and maintain records for international student sponsor letters.

Required:

• Associate's degree from a regionally accredited college or university.
• Two years of experience in high-level office management operations.
• Excellent oral and written communication skills. 
• Experience in dealing with customer relation situations. 
• Exceptional customer service and organizational skills.

Knowledge of:

• Operational characteristics of an office communications system.
• Basic registration, financial aid and admissions information, as well as College policy and procedures.
• Campus emergency procedures.
• Modern office procedures, methods and use of computer/fax/copier/printer equipment.
• Knowledge of Microsoft Office Suite, and its functions/use.

Ability to:

• Learn College policies, procedures, events and locations.
• Operate the College communications system.
• Respond to requests and inquiries from the public.
• Respond to safety and security concerns in a professional, calm and appropriate manner.
• Operate computer for duties required by the front desk area.
• Ability to troubleshoot equipment when necessary.
• Determine the correct personnel to assist inquiries.
• Work independently while exercising judgment and initiative.
• Effectively de-escalate tense situations and offer solutions.

Salary : $2,345 - $2,931