Distance Education Support Specialist

About COA:

College of The Albemarle, located in Elizabeth City, North Carolina, is the state's first community college, founded in 1961. We strive to transform lives by inspiring and empowering individuals and communities of our seven-county service area. Through our four locations, we provide quality college transfer and career and technical education to residents in northeast North Carolina.

Description

The role of the Distance Education Support Specialist is to provide support for faculty, staff, and students within the Learning Management System and with instructional technologies. This position will work collaboratively with Distance Education staff to provide high-quality instructional support services to a diverse population of faculty, staff, and students.

The Distance Education Support Specialist receives supervision from the Director, Distance Education Programs.

Examples of Duties

• Provide end-user support to faculty, staff, and students to include troubleshooting for learning management system and other instructional technologies within the help desk support system.
• Research and test the latest instructional tools and approaches that focus on various technologies.
• Assist with training and support sessions.
• Create step-by-step instructional technology support documents as needed.
• Other duties as assigned.

Typical Qualifications

Required:

• Associate's degree in Instructional Technology, Computer Information Systems, Instructional Technology, or related subject from a regionally accredited college or university.
• One year experience in a professional office environment.
• Intermediate to advanced computer skills, including fluency in a variety of software applications such as Google Suite, Office 365, and web conferencing.

• Bachelor's degree or higher from a regionally accredited post-secondary institution in Instructional Technology, Computer Information Systems, Information Technology, or related subject.
• Previous work experience in an educational institution.
• Previous experience with a Learning Management System (Moodle, Blackboard, Canvas, etc.).
• Experience with instructional technologies such as Lecture Capture (Mediasite), Exam Creation (Respondus), Plagiarism Detection (Turnitin and Copyleaks), Student Information System (Colleague), Web Conferencing (Collaborate and Zoom), Accessibility Checker (Ally), and Analytics/Reporting (IntelliBoard).

Knowledge, Skills & Abilities

Knowledge of:

• The use of multimedia technology and computers.

• Achieve thoroughness and accuracy when accomplishing a task.
• Work independently in the absence of supervision.
• Communicate effectively both orally and in writing.
• Demonstrate organizational and time management skills.
• Maintain the security of confidential student records.
• Provide excellent customer service, establish appropriate boundaries with individuals, and demonstrate innovation and flexibility when working with others.

• Onsite work is preferred at COA - Elizabeth City, but remote work may be considered for highly qualified candidates. The work schedule expectations are Monday-Friday between the hours of 8:00am-4:30pm(EST) in a collaborative environment within a virtual office. We ask that our remote employees have access to reliable internet connection and a properly equipped workspace that is free of distractions and dependencies.
• Employment with College of The Albemarle is contingent upon the satisfactory results of background and reference checks.
• College of The Albemarle does not provide work visa sponsorships. To be considered for employment, applicants must be permitted to legally work in the United States without employer sponsorship.
• A COA online application must be fully completed for consideration. Résumé attachments are welcome, but will not be accepted in lieu of the complete application.

College of The Albemarle is an Equal Opportunity Employer and seeks candidates who reflect the diversity of our region. In striving to create and sustain a welcoming learning community for all members, employment decisions shall be made without regard to race, national origin, color, religion, sex, disability, age or political affiliation.

Employment with College of The Albemarle is contingent upon the satisfactory results of background and reference checks.

College of The Albemarle does not provide work visa sponsorships. To be considered for employment, applicants must be permitted to legally work in the United States without employer sponsorship.