What are the responsibilities and job description for the Computer Support Specialist position at College of the Desert?
Position Details
Position Information
Position Title
Computer Support Specialist
Job Type
Staff
Department
Information Technology
Campus Introduction
About College of the Desert
The College of the Desert, Desert Community College District enrolls approximately 15,000 students each academic year with steady enrollment growth each year. College of the Desert embraces diversity in all forms and the right of all people to have access to quality higher education in a safe learning environment. Designated as a Hispanic-Serving Institution (HSI), College of the Desert administers an array of student programs specifically focused on student support and helping students achieve their educational and career goals. As a two-year college, we offer Associates Degree for Transfer, both in Art and Sciences, Associates Degrees, and Certificates across a wide range of disciplines.
College of the Desert is a district that consists of leadership, staff, and faculty who are committed to enhancing our community through supporting the academic success of all of our students including students of color, students with disabilities, students who are first generation to college, veterans, students of all ages, students with diverse socio-economic backgrounds, "dreamers", and students of diverse sexual orientation and gender expression.
When you join College of the Desert you can expect to be part of a diverse, inclusive, and collaborative community. We provide students with a rich and dynamic learning experience that embraces differences, emphasizes collaboration, and engages students in and out of the classroom. We are committed to ensuring that College of the Desert is a welcoming place for the success of all students.
Interested in learning more about College of the Desert and the Coachella Valley? Visit the links below.
- The Community - Coachella Valley
- College of the Desert
Who We Want :
College of the Desert is seeking individuals from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. As such, we prioritize individuals who fully demonstrate their understanding of the community we serve, the benefits of diversity in a professional and educational setting, and values creating a culture that brings people together. A successful candidate will value working in a collegial, collaborative environment that is guided by a commitment to inclusion, student education, and equity. An equity-minded individual is a person who already does or has demonstrated the desire to :
Basic Function
Basic Function
Under general supervision of the Network Services Supervisor, to provide complex technical support in computer operation and network maintenance; and to do related work as may be required.
Class Characteristics
Positions in this class are established primarily to provide technical computer support for the District administrative computers and require the skills and experiences necessary to keep technical computer systems up and running.
Additional Position Information
EMPLOYMENT STATUS
Schedule & Location
Frequently Asked Questions :
PLEASE NOTE :
Representative Duties
Representative Duties
Essential Functions
1. Work with District employees to insure that computer systems are maintained in working order.
2. Install software on District computers as needed.
3. Demonstrate use of software programs.
4. Diagnose and troubleshoot software problems and reload software as needed.
5. Repair and / or replace disk drives, memory chips, mother boards, modems, network cards, monitors, keyboards, CD-Roms, printers and other peripherals.
6. Create and maintain inventory of hardware and software.
7. Evaluate, install, configure, troubleshoot and document new applications and software systems.
8. Install, configure, and test District lab server hardware and software.
9. Install new versions of server software.
10. Develop and maintain procedures in areas such as problem reporting and tracking, inventory control, and security.
Other Functions
11. Develop and implement procedures for such tasks as virus protection, software security, software loading and copying, video drivers, printer drivers and configuration control.
12. Define District lab server needs.
13. Research available options and recommend choice.
14. Attend technical seminars and workshops to maintain technological currency.
15. Document hardware and software failures and submit status reports.
16. In conjunction with appropriate District offices : research and make recommendations for purchase of computer supplies, hardware, software and equipment, coordinate the repair of all District computer equipment- tracking status of vendor activity, submit return material authorizations (RMA's) for defective equipment
17. Perform related duties as assigned.
Minimum Qualifications
Education and Experience
Education :
Associate's degree in Computer Science OR Bachelor's degree in computer science OR an equivalent combination of education and experience which indicates possession of knowledge and skills required.
Experience :
Three (3) years of experience in computer and network maintenance (with AA) OR one (1) year of experience in computer and network maintenance (with Bachelor's).
Preferred Qualifications
DESIRABLE QUALIFICATIONS
Certificates in Novell and / or Microsoft.
Knowledge of
Knowledge of
Principles and techniques of hardware and software design, implementation, installation, configuration and troubleshooting; operating system software internals; network design, implementation and administration; network server software; Internet server software and communication protocols such as TCP / IP; computer programming, batch files and scripts; troubleshooting hardware and software failures.
Ability to
Ability to
Perform complex technical work to install, configure and test hardware and software; diagnose, troubleshoot, document and maintain computerized equipment and peripherals; coordinate the purchase and repair of computer equipment; maintain inventories; learn and apply new technologies; understand and carry out oral and written directions; communicate clearly; work effectively with minimum direct supervision; work cooperatively with those contacted in the course of work; lift and / or move up to fifty (50) pounds.
Physical Demands
Working Conditions
Working Conditions
Environment : Office environment.
Full Time / Part Time
Weekly Working Hours
Work Schedule & Hours
Monday - 8 : 00 a.m. - 5 : 00 p.m., Tuesday - 8 : 00 a.m. - 5 : 00 p.m., Wednesday - 8 : 00 a.m. - 5 : 00 p.m., Thursday - 8 : 00 a.m. - 5 : 00 p.m., Friday - 8 : 00 a.m. - 5 : 00 p.m.
Salary Schedule Range
Classified Salary Schedule, Range 19 : $87,056.88 - $122,502.36 annually
Specific Departmental Needs
Posting Detail Information
Posting Number
25-005
Number of Vacancies
Desired Start Date
Position End Date (if temporary)
Tentative Interview Date
03 / 20 / 2025
Posting Open Date
02 / 03 / 2025
Posting Close Date
02 / 24 / 2025
Open Until Filled
Special Instructions to Applicants
Special Instruction Summary
REQUIRED DOCUMENTS : Applications missing any of the required documents listed will not be considered. The following documents are required at the time of application :
IN YOUR APPLICATION
Professional References must include at least three supervisors and two colleagues. Please include name, title, relationship and current phone numbers. Letters of reference and personal references will not be accepted in lieu of the required professional references.
Salary : $87,057 - $122,502
