What are the responsibilities and job description for the Customer Service Representative - Hiring Party position at Collegiate Admission & Retention Solutions?
The SISs are responsible for handling inbound and outbound calls for prospective students. The SISs are the front-line representatives of the company and their main duty is to deliver quality in everything they do.
DUTIES AND RESPONSIBILITIES
- Accurately deliver scripts to callers both inbound and outbound
- Accurately disposition calls
- Be completely familiar with all product knowledge at all times
- Maintain a wrap up time of 3% or less daily
- Arrive to work on time for all scheduled shifts
- Consistently receive high QA scores
- Duties and responsibilities are subject to change by the employer as the needs of the employer and requirements of the job change
SKILLS REQUIREMENTS
- Articulate; strong verbal and written communication skills
- Able to listen intuitively
- Positive attitude
- Basic computer skills
- Team player
- Quick learner
- Able to multi-task in a “think-on-your-feet” Call Center environment
- Prompt and reliable
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Relocate:
- Birmingham, AL 35242: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15