Director of Analytics

Collette is seeking a Director of Analytics to join our growing Enterprise Data & Analytics Team. This is a hybrid role based at our headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

We are seeking a dynamic and experienced Head of Analytics to join our Enterprise Data & Analytics team. This is a new role, reporting to the Sr. VP of Data & Analytics and Customer Experience, designed to create a data-driven culture by promoting the use of analytics, educating stakeholders on its value, and translating complex insights into actionable business strategies. As Director of Analytics, you will be leading the charge by developing a strategy to build these capabilities and lead the most critical data projects. The ideal candidate will have a mix of technical skills, communication, and leadership ability. Ultimately, we are looking for someone that can grasp opportunities for data and analytics to drive significant improvements in customer experience and help us achieve our business goals.

Primary Functions:

• Develop and execute a comprehensive analytics strategy aligned with Collette’s business objectives
• Select and implement a new web analytics platform to enhance data collection and analysis capabilities.
• Take analytical questions about the impact of our products and develop them into goals, metrics, dashboards, and visualizations to provide actionable insights.
• Coach and mentor product managers to improve their data fluency and ability to define and measure product outcomes and impacts.
• Lead key analytics initiatives, ensuring timely and accurate delivery of insights.
• Establish framework to leverage experimentation such as A/B testing in product development lifecycle.
• Proactively identify trends, opportunities, and risks through data analysis and provide strategic recommendations.
• Learn about Collette’s customers and operations in order to connect the dots between different areas of the business, synthesizing data to tell a coherent story that influences decision making.
• Partner with cross-functional teams including Call Center, Marketing, Revenue, Finance, and Operations to identify opportunities for leveraging data.
• Promote a data-driven culture by educating stakeholders on the value of analytics and fostering data literacy across the organization.
• Stay current with industry trends and emerging technologies in data analytics.

Knowledge & Skills:

• Bachelor's degree in Data Science, Statistics, Business Analytics, Computer Science, or a related field; Master's degree preferred.
• 10 years of experience in analytics, with at least 2 years in a leadership role.
• Proven track record of building and scaling analytics functions in a fast-paced environment
• Roll up your sleeves mentality
• Strong expertise in analytics tools and technologies (e.g., SQL, Tableau, Power BI, Python, R, etc.).
• Experience with data warehousing, data governance, and data visualization best practices.
• Exceptional communication skills – ability to present complex data with actionable insights to a wide range of audiences from engineers to execs
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with a strong problem-solving aptitude.
• Passion for travel and improving customer experiences through data-driven strategies.

Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization.