What are the responsibilities and job description for the Guest Operations Intern position at Collette Travel Service?
Collette is seeking Guest Operations Interns. This is a hybrid role based at our headquarters in Pawtucket, RI for 32-40 hours per week.
The Collette Intern Program is our best in class opportunity for college-level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you :
Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects.
Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events.
Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors.
Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation.
Job Summary :
You like working with people. You are someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. This is your chance to join a team dedicated to helping our group leaders and their guests fulfill their dreams of exploring the world! Collette is looking for an intern with a passion for customer service and travel. As an intern, you will work with the internal teams to assist in supporting the customer's needs. You will gain knowledge and experience on how to provide quality service and build customer relationships. Join us on our mission to enhance life's journey by creating extraordinary travel experiences.
Primary Functions :
Work side by side with Supervisors in a fast-paced environment
Provide assistance to the team by helping in drafting presentations or materials.
Creating Charts and Graphs in Excel / PowerPoint to easily view data
Review and Update Training Documentation
Process Improvement task organization
Gather and Update Critical Information in our Reservation System and CRM
Create and adjust schedules based on real-time and future needs
Create New Hire Agent IDs and Login credentials
Update Monthly Data Packets
Scheduling training and huddles for the team
Unique Tasks and Projects as needed by the department
Processing daily reports and monthly audits - including by not limited to passport audits, visa audits
Utilizing the booking system to review guest's flights schedule updates and share updated details with the customer. Identifying irregularities on flights and working with the team for corrective solutions. Reviewing and communicating tour changes to our travel partners.
Processing any special requests for additional assistance guests may need while on tour; ensuring we have all information needed and update appropriate teams
Outbound calls / emails to review trip details and / or changes to the itinerary
Knowledge and Skills :
Verbal and written communication skills, which include telephone courtesy skills and / or public speaking
Strong computer skills are necessary-including navigating between multiple screens, multitasking amongst applications, proficient typing and data analytics
Previous customer service experience is a plus, but not required
Excellent attention to detail
Must have the ability to work independently as well as in partnership with the team
Team player - we win as a team
Results oriented with proven ability to be flexible, work in a fast-paced environment and take additional responsibilities to meet business need.
Self-directed with the ability to think independently
Ability to manage time and scheduling efficiently
Willingness to help team members by sharing knowledge
Experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Proactively look for ways to improve internal processes
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