What are the responsibilities and job description for the Patient Experience Ambassador position at Colleyville Vision Associates?
Are you passionate about delivering a world-class experience from the very first interaction? Colleyville Vision Associates is looking for a Patient Experience Ambassador to be the friendly, organized, and positive presence that sets the tone for an outstanding visit. As our Patient Experience Ambassador , you will be instrumental in ensuring that every patient feels welcomed, valued, and cared for in our state-of-the-art practice.
Responsibilities
- Greet patients warmly, offering a friendly and welcoming environment from the moment they arrive.
- Schedule patient appointments with accuracy, ensuring the office runs smoothly and efficiently.
- Handle phone calls, answer inquiries, and provide exceptional customer service.
- Assist patients with check-in and check-out procedures, ensuring a smooth transition throughout their visit.
- Accurately enter and manage patient information in the system.
- Help patients obtain benefits such as insurance verification, understanding coverage, and completing necessary paperwork.
- Assist with patient reminders and follow-ups as needed.
- Collaborate with the clinical team to ensure patients are seen in a timely manner.
- Maintain a clean, welcoming, and organized front desk area.
Required Skills
Qualifications :
Compensation and Benefits :
Why Join Us?
At Colleyville Vision Associates , we take pride in providing high-quality eye care in a modern, state-of-the-art environment. As our Patient Experience Ambassador , you'll play a crucial role in delivering outstanding service and ensuring our patients’ experiences are exceptional from start to finish. You'll also have the opportunity to help patients navigate benefits and insurance coverage to make their experience even more seamless. You’ll be part of a supportive, friendly team that values customer care, technology, and patient satisfaction.