Applications Analyst I - EPMD- Tech Support - Enterprise Asset Management

Salary : $63,719.00 - $103,226.00 Annually

Location : Naples, FL

Job Type : Full Time, Regular

Job Number : 09259

Department : Public Utilities Department

Division : Engineering & Project Management

Opening Date : 02 / 14 / 2025

Closing Date : 3 / 6 / 2025 11 : 59 PM Eastern

Job Summary

Analyzes, develops, implements and maintain software solutions designed to increase productivity, workflow, capabilities, efficiency and effectiveness of an assigned business units' programs, services and administration. Work involves meeting with users / customers, analyzing and defining system needs; using software programs and applications; and implementing, documenting and maintaining applications. Work also involves performing project management for assigned applications projects. Provides complex professional and technical support to an assigned business unit.

Essential Functions

Provides support for technical systems that increase the productivity, workflow, capabilities, efficiency, and effectiveness of a business unit.

Provides support and software solutions for assigned County information system programs and applications, which may include Web applications, business applications developed in-house, and / or applications purchased from vendors (i.e., intra-agency financial applications); performs work, which involves facets of new and existing applications, from development and installation through maintenance, troubleshooting and upgrades / modifications.

Defines requirements, develops specifications, and documents processes for new software applications and modifications to existing software; meets with users / customers to define user needs; analyzes business functions and work processes; determines technical needs; identifies system compatibility and capacity issues; identifies hardware and other equipment needed to support programs.

Tests new software applications and / or modifications / upgrades, which meet identified needs; prepares and maintains system / program documentation; tests prototype applications and works through operational problems; installs and configures software / applications; establishes user access levels, system security protocols; designs, writes and maintains GIS script programs.

Changes the configuration of information systems in accordance with direction / modeling associated with / driven by business processes; fully tests changed performance of system and the impact on the remainder of the systems, documenting configuration changes in accordance with BCC IT standards for documenting process flows; communicates and coordinates changes with BCC IT production control staff.

Provides training, support and assistance to users; responds to user demands, questions and requests for assistance; provides information and explanations regarding software and applications.

Troubleshoots assigned programs / applications; resolves software application, operating system and network issues that prevent clients form accessing and utilizing information technology. Initiates and participates in system upgrades.

Performs project management duties for assigned software / applications projects, identifies project scope, milestones and sequence of project steps / actions; creates and maintains project deadlines; and documents and communicates project status; prepares reports on project schedules and status and submits to management.

Designs, develops, tests and maintains databases for assigned applications; designs database structure and defines database environment; assists Database Administrator with monitoring database performance; ensures data integrity; and manages data transfers, migrations, conversions, and / or connections.

Implements the technical methodologies for the creation and use of spatial and tabular data; provides for the digitizing and quality control of source documents and maps; performs maintenance of all divisional GIS data as required.

Prepares requests for proposals for new business information systems; defines system specifications and technical requirements; reviews RFP responses from vendors; and provides recommendations regarding vendor selection; performs contract administration for assigned procured applications; coordinates applications development, implementation, modification, and maintenance work with vendors.

Minimum Qualifications

Associate degree required.

Two (2) years of related experience; experience should be directly related to assigned business unit's technical systems and programs.

Candidates without a related degree should possess an additional two (2) years of related experience.

Fingerprinting required.

Supplemental information

• Salary offers above the minimum pay grade may be considered based on qualifications.
• Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis.
• This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.

Collier County BCC offers a variety of benefits to both regular full and part time employees. For information, click t o view the comprehensive benefits package we have to offer you when you join our team.

Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.

APPLICANT NOTICE : Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.

Do you have an Associate's degree in management information systems, computer science, or a related field (NOTE : Candidates without a related degree should possess an additional two (2) years of related experience)?

Do you have two (2) years of project management, software development, and applications support experience?

How many years of experience providing Application Support do you possess?

Do you have any experience with scripting? If yes, please explain.

Do you have any experience developing business intelligence? If yes, please explain.

Do you have experience with SQL? If yes, please explain.

Have you ever worked with CityWorks software or another enterprise asset management suite? If yes, please explain.

Do you possess any Technical Certifications such as ITIL, Microsoft, or CompTIA? If yes, please list.

Required Question

Salary : $63,719 - $103,226