Customer Service Specialist I - TMS

Salary : $1,400.80 - $1,540.80 Biweekly

Location : Marco Island, FL

Job Type : Full Time, Regular

Job Number : 09257

Department : Transportation Management Services

Division : Operations & Performance Management

Opening Date : 02 / 07 / 2025

Closing Date : 2 / 20 / 2025 11 : 59 PM Eastern

Job Summary

The Marco Island Executive Airport is seeking a Customer Service Specialist to join our Team. Work involves receiving and assisting callers and visitors; providing information and explaining policies and procedures; collecting payments and applications; and performing a variety of routine clerical duties.

Essential Functions

• Answers division / department telephones and incoming correspondence; assists callers with questions regarding division programs, services or procedures; refers callers to other staff members as appropriate; and takes messages; may operate switchboard.
• Receives, screens and assists visitors and / or customers; provides information; and / or directs visitors to appropriate staff member or division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and / or complaints; and researches and provides information from division databases or records as requested.
• Provides forms, applications, receipts or other documents to visitors / customers upon request; assists customers with completing forms.
• Performs general clerical work to support Division programs and operations; enters and maintains information in Division databases; retrieves information upon request; copies and files documents, schedule conference rooms or meetings; maintains mailing lists.
• Prepares correspondence, letters and memos; types and completes forms and other documents. Issues permits and certificates which have been prepared and / or approved by professional / technical staff; prepares and / or maintains Division resources such as maps, code books, etc.
• Receives forms, applications and / or fees from customers, clients and / or residents; logs / records related information such as customer name, date received or dollar amount, etc.
• Receives, dates and distributes incoming mail. Prepares outgoing mail; makes photocopies of documents; distributes and / or faxes documents upon request.
• Maintains a variety of Division files and records, such as program and operational files, mailing lists, client files, etc.
• May operate two-way radios to communicate with field personnel.
• Escorts various private and company personnel unfamiliar with the airport grounds as requested to ensure safety compliance.
• Can perform airport morning opening and nightly closeout procedures and can conduct all pre-closing / opening inspections.
• Able to drive a golf cart or vehicles to and from aircraft as required.
• Assist customers with their luggage, rental cars and catering service as needed.
• Ability to communicate clearly and effectively disseminate information among passengers, pilots, transportation services and airport staff.

ADDITIONAL FUNCTIONS

Minimum Qualifications

Supplemental information

Collier County BCC offers a variety of benefits to both regular full and part time employees. For information, click t o view the comprehensive benefits package we have to offer you when you join our team.

Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.

APPLICANT NOTICE : Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.

Do you possess a high school diploma or GED?

Please describe your customer service and / or clerical experience :

Are you available to work a variety of shifts including morning, evenings, weekends, and some holidays?

Required Question

Salary : $1,401 - $1,541