Applications Analyst II - GMCD - Operations & Regulatory Management

Job Summary

Analyzes, develops, programs, implements, and maintains software solutions and related systems designed to increase productivity, workflow, capabilities, efficiency and effectiveness of an assigned business unit’s programs, services and administration. This role is responsible for overseeing/supporting software applications such as CityView, TabFusion, PowerBi, OnBase, Selectron, SQL Server, Windows Server, and Jira. Work involves meeting with users/customers, analyzing and defining system needs; developing software programs and applications; and implementing, documenting and maintaining applications and associated systems. Work also involves performing project management for assigned applications projects. Provides complex professional and technical support to an assigned business unit and assist with process improvement. Serves as a lead analyst.

Essential Functions

• Serves as the primary divisional or departmental system configuration team leader during the implementation and maintenance of assigned technical systems.
• Completes the logical set-up and programming of the system to properly follow departmental workflows, allowing the system to maximize the amount of automated business processes and decisions and increasing a department’s productivity.
• Oversees testing of all system functions and system revisions; schedules and tracks the results of all system testing; conducts initial analysis of the nature and ownership of system and process errors; maintains error database and follows each item through to resolution; analyzes testing results and makes system improvement recommendations to management; provides statistical analysis of system issues for management and vendor considerations.
• Provides support for technical systems and software solutions for departmental/divisional information system programs and applications, which may include Internet-based applications, business applications developed in-house, and/or applications purchased from vendors; performs work involving all facets of new and existing applications, which includes development through programming, installation, maintenance, troubleshooting and upgrades/modifications.
• Prepares requests for proposals (RFP) for new business information systems; defines system specifications and technical requirements; reviews RFP responses from vendors; and provides recommendations regarding vendor selection; performs contract administration for assigned procured applications; ensures software applications and related services meet identified County business needs and performance specifications; works with vendors to resolve performance and operational problems; coordinates applications development, implementation, modification and maintenance work with vendors.
• Defines requirements, develops specifications and documents processes for new software applications and modifications to existing software; meets with users/customers to define user needs; analyzes business functions and work processes; determines technical needs; identifies system compatibility and capacity issues; identifies hardware and other equipment needed to support programs.
• Designs, writes and tests new software applications and/or modifications/upgrades which meet identified needs; prepares and maintains system/program documentation; tests prototype applications and works through operational problems; installs and configures software/applications, establishes user access levels, system security protocols.
• Provides training and assistance to users; responds to user demands, questions and requests for assistance.
• Troubleshoots assigned programs/applications; resolves software application, operating system and network issues that prevent clients from accessing and utilizing information technology; initiates and participates in system upgrades.
• Performs project management duties for assigned software/applications projects; identifies project scope, milestones and sequence of project steps/actions; creates and maintains project deadlines; and documents and communicates project status; prepares reports on project schedules and status and submits to management.
• Designs, develops, tests and maintains databases for assigned applications; designs database structure and defines database environment; assists Database Administrator with monitoring database performance; ensures data integrity; and manages data transfers, migrations, conversions and/or connections.
• Changes the configuration of information systems in accordance with direction/modeling associated with/driven by business processes; fully tests changed performance of system and the impact on the remainder of the systems, documenting configuration changes in accordance with BCC IT standards for documenting process flows; communicates and coordinates changes with impacted business units as needed.
• In the case that supervisory functions are assigned: Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
  
  

Additional Functions

• On-call work is a requirement of this position.
• Assists with hardware installation, configuring and maintenance.
• Performs special projects as assigned.
• Performs other related duties as required.
  
  

Minimum Qualifications

• Bachelor’s degree required.
• Two (2) years of related experience; experience should be directly related to assigned business unit’s technical systems and programs.
• Candidates without a related degree should possess an additional four (4) years of related experience.
• Fingerprinting required.
  
  

Supplemental information

• Salary offers above the minimum of the pay grade may be considered based on qualifications.
• Essential Employees may be required to work during an undeclared emergency and/or declared emergency. On an incident-by-incident basis, the County’s Administrative Office will make the determination as to who will be required to work.
• This job posting is not intended to be all-inclusive list of responsibilities, skills or working conditions associated with the position.
  
  

Collier County BCC offers a variety of benefits to both regular full and part time employees. For information, click here to view the comprehensive benefits package we have to offer you when you join our team.

Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.

01

APPLICANT NOTICE: Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.

• I understand and agree with the statements above.
• I do not agree with the statements above.
  
  

02

Do you possess a bachelor's degree? (NOTE: 4 years of related experience can be substituted for a bachelor's degree.)

• Yes, I have a bachelor's degree.
• Yes, I have 4 years of related experience, no degree.
• No, I don’t have either.
  
  

03

Do you possess two (2) years of related experience working with technical systems and programs, providing support for software and/or information system programs and applications, testing new or modified software applications, training and supporting application users and/or troubleshooting and resolving software and operating system issues?

• Yes
• No
  
  

04

Briefly describe your experience as it relates to this position.

• Required Question