What are the responsibilities and job description for the Technical Support Specialist position at Colliers International?
Make your next move an expert one.
At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
About you
You're a technology specialist with solid experience providing IT support to identify, communicate, and resolve end user issues. Aside from your technical prowess, you bring a positive, customer-centric approach to your work, whether it's providing desk side/phone support to staff in remote office locations, assisting with local area network operations or escalating IT tickets to specialized teams to resolve.
You're always looking for ways to learn and expand your knowledge and expertise by participating in technology implementations, assisting with corporate software and hardware deployments, and working alongside the end user Computing and Infrastructure teams.
In this role, you will...
Provide excellent customer service at all levels of the organization and with external partners
Demonstrate patience and flexibility with clients and colleagues while troubleshooting technical issues
Assist with company-based software/hardware deployments
Share your knowledge and educate your clients to prevent common issues
Take the initiative and demonstrate good judgment when escalating IT tickets or situations for resolution
Provide expert guidance to customers across the Americas.
Monitor and implement company policies, procedures, and standards to ensure compliance is met
Operational knowledge of networking, telephone, and infrastructure concepts
What success looks like
3-5 years of IT support experience
Experience supporting Windows operating and MacOS systems
Advanced software and hardware technical skills
Troubleshooting and managing Office 365 accounts and supporting Office Applications
Ability to deliver excellent customer service at all levels of the organization and with external partners
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Make your next move an expert one and join us as we lead the industry into the future.
Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
Direct applicants only please, no agencies.
Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.
Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at canada.careers@colliers.com.
