What are the responsibilities and job description for the Senior Facility Coordinator position at Colliers?
Make your next move an expert one.At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.Why Colliers?Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.BE Creative. BE Collaborative. BE Ambitious. Be all that and more at Colliers International. Join our team as a Senior Facilities Coordinator At Colliers Facility Solutions, we help leaders succeed by helping them build amazing workplaces, businesses and communities around the world. We do this by thinking differently, sharing innovative ideas and offering a unique and collaborative workplace where you can succeed. Who you areThe Senior Facilities Coordinator will support the Facilities Management team in overseeing the coordination and execution of maintenance programs, vendor management, process implementation, and technology integration. This role will focus on growing the current portfolio, implementing standardized procedures, and leveraging technology to improve operational efficiency. The Assistant Facilities Manager will serve as a key point of contact between Colliers, Restaurant Licensees, and Maintenance Providers, ensuring seamless execution of Preventive and Reactive Maintenance services. SPECIFIC FUNCTIONS AND RESPONSIBILITIES : Maintenance Coordination & Vendor Management Oversee scheduling and completion of Preventive and Reactive Maintenance services for the Client's Licensees. Monitor adherence to preventive maintenance schedules, providing guidance and coaching to Licensees. Coordinate with Maintenance Providers to dispatch service requests via Colliers' online work order system. Track and manage service request data, ensuring compliance with Service Level Expectations (SLEs). Maintain complete records of all maintenance activities, repairs, and replacements. Collaborate with vendors to ensure high-quality service delivery and adherence to contractual agreements. Identify opportunities for vendor consolidation and cost-saving measures within the maintenance program. Process Implementation & Compliance Implement standardized processes and procedures to enhance maintenance operations and vendor coordination. Develop and manage reporting structures, including scorecards, operational reports, and customer satisfaction surveys. Support Licensees in obtaining cost estimates for equipment replacement when repairs are not cost-effective. Assist in the development of best practices and standard operating procedures for facility maintenance. Technology Implementation & System Optimization Lead the adoption and integration of new technology to streamline maintenance operations. Utilize enterprise technology systems to enhance work order tracking, vendor coordination, and reporting. Ensure accurate data entry and reporting to track warranty information, service history, and maintenance performance. Monitor and optimize Service Level Expectation (SLE) tracking to improve response times and efficiency. Train internal teams and stakeholders on new systems and software to improve operational efficiency. Leverage data analytics and predictive maintenance tools to drive proactive decision-making and reduce downtime. Program Growth & Expansion Assist in the strategic expansion of the facility management program, identifying opportunities to onboard new locations and Licensees. Develop and execute plans to increase program scalability and efficiency while maintaining service quality. Work with leadership to explore new service offerings and partnerships to enhance portfolio value. Identify key metrics and performance indicators to support the continuous improvement and expansion of services. Support cross-functional collaboration with internal teams to ensure smooth program growth and integration. Stakeholder Communication & Reporting Serve as the primary point of contact for Licensees regarding maintenance coordination and issue escalation. Provide regular updates to the Client and Licensees on work schedules, response times, and maintenance progress. Support the development of communication plans and reports to enhance transparency and stakeholder engagement. Collaborate with internal teams to assess program performance and identify opportunities for improvement.REQUIRED SKILLS, EDUCATION AND EXPERIENCE Five years professional experience in facilities management, construction management, or commercial buildings. Demonstrated operational success in managing maintenance operations and vendor services. Prior experience leading / managing direct reports. Experience supporting remote managed locations, corporate headquarters, and / or regulated environments a plus. Proven financial and accounting knowledge and abilities. Superior organizational and communication skills. Excellent interpersonal relationship skills, with strong attention to high standards of customer service and negotiating sensitive management issues. Proficient computer and administrative skills. Ability to grow as the scope of the position increases. Ability to travel among portfolio as required.COMPENSATION AND BENEFITS Competitive salary including a full range of health benefits, vacation plan, 401K and other benefits are available.Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.#LI-JL1Make your next move an expert one and join us as we lead the industry into the future.Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.Direct applicants only please, no agencies.Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.For all other inquiries, including general application support or questions regarding open positions, kindly direct your email to the recruiting team at colliers.careers@colliers.com.
